[Hiring] Head of Content @Babble Cloud

Role Description

Join Our Dynamic Team as a Head of Content!

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!

What will you be doing?

• Own and personally run Babble's content operating system - the core knowledge behind everything we publish, the AI-powered tools built on it, and everything that depends on them being right.
• Content is produced through this operating system with the help of AI, but editorial judgement is what makes it good.
• Work alongside one other person in the content function and be the final quality check on everything that goes out under Babble's name.

Accountabilities and Deliverables:

• Own our core body of knowledge - clear, honest answers to the real questions our customers and prospects ask about cost, problems, comparisons, and what good looks like - and keep it accurate and current.
• Decide where to go deep and where to go light - prioritising the products and topics that matter most to our customers.
• Direct our AI-powered content tools day to day - shaping the brief and standards they work from at the start, and personally checking and correcting what they produce before anything is published.
• Ensure everything we publish is properly organised and easy to find.
• Ensure every campaign and every piece of content draws on the same accurate, approved information.
• Reference pricing and product facts from Babble's single source of truth.
• Work day to day alongside the other person in the content function, setting the standard both work to.
• Report on content performance in plain terms the CMO can act on.

Core Competencies:

• Skilled at turning technical or scattered knowledge into a clear answer a customer would genuinely want to read.
• Editorial judgement - able to prioritise, and to explain and defend that judgement to stakeholders.
• Comfortable being the human in the loop - giving clear direction up front and catching what AI gets wrong at the end.
• Practical, organised thinker who can define and stick to a simple, consistent structure.
• Comfortable being the person who sends something back if it doesn't meet the standard.
• Discipline and attention to detail.
• Owner-operator mindset - does the work personally as well as setting the bar for others' output.
• Comfortable with data - reads it and adjusts the plan, not just reports the numbers.

Key Performance Indicators:

• How fully and clearly we answer the real questions our customers and prospects ask.
• Whether Babble's content is being found and cited by AI search tools.
• Growth in people choosing to follow Babble's content directly.
• How often our own sales and account teams choose to share the content with customers themselves.

Qualifications

• Strong content or editorial background in a B2B environment.
• Familiarity with the They Ask, You Answer (Endless Customer) approach to content is a strong advantage.
• Excellent, precise written English is essential.
• Experience using AI tools in a disciplined, consistent way to produce high-quality, on-brand content.
• Comfortable working alongside one other person day to day.
• Experience maintaining consistency and quality across content produced by multiple contributors.
• Confident holding a quality standard and pushing back on stakeholders.

Benefits

• Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits.
• 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service.
• 5% allowance based on basic salary that can be towards Medical Aid.
• UPS provided to assist with load shedding (2-4hrs power for a laptop).
• Babble issued laptop.
• Annual Company Celebrations.
• Home-Working Policy.

Company Description

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

• Microsoft Modern Work
• Cybersecurity
• Contact Centre Technology
• Mobile Solutions
• Communications & Connectivity

Join us on this exciting journey and let's achieve greatness together!