[Hiring] Business Process Analyst / Technical Writer @H & R COMPUTER CONSULTING SERVICES

Role Description

• Attend up to four to five virtual meetings per week with NOAA OAR administrative teams and up to three to four per week with portal development staff.
• Come to each session prepared with a structured agenda and specific open questions rather than attending passively.
• Capture meeting minutes, decisions, and action items, and issue them within one business day.
• Maintain a running action item register with named owners and due dates, reconciled at each subsequent session.

SOP Compilation and Formatting

• Compile administrative workflows into clear, accurate Standard Operating Procedures suitable for handoff to developers.
• Apply a single standardized template across all teams so the SOP library is consistent from the first document to the last.
• Return drafts to the owning team for validation, adjudicate comments, and manage version control and change logs.
• Deliver SOPs iteratively as teams complete them, and assemble a consolidated final package at the end of the engagement.

Portal Requirements Documentation

• Decompose validated SOPs into discrete, testable requirement statements written for programmers, not administrators.
• Assign each requirement a unique identifier, a source reference, a priority, and an acceptance criterion.
• Map user workflows to ticketing system capabilities, including roles, request types, routing rules, status transitions, approvals, notifications, and exception handling.
• Maintain full traceability from SOP section to requirement to portal capability, and manage the requirements baseline through a logged change process.

Cross-Team Coordination

• Identify where administrative teams handle the same function differently, and log each discrepancy with both variants and the rationale behind them.
• Convene the affected team leads and drive reconciliation at the working level, escalating only where teams cannot agree — and escalating with options and a recommendation, not an open question.
• Communicate approved documentation changes to affected team leads proactively so alignment is maintained rather than periodically restored.

Portal Developer Coordination

• Serve as the single interpretive channel between administrative intent and system configuration.
• Acknowledge developer questions within one business day and provide a substantive answer or a scheduled working session within three.
• Where a technical constraint makes a documented workflow unbuildable, return to the process owner with the constraint and a proposed alternative.
• Deliver workflow and configuration data in the structure the development team has agreed to consume.

User Instruction Development

• Write step-by-step end-user portal instructions organized by the task the user is trying to accomplish rather than by system menu structure.
• Validate instructions by walking the documented steps in the built system before release.

Deliverable and Quality Management

• Produce weekly meeting summaries and monthly status reports on a fixed cadence.
• Run a documented quality check against accuracy, clarity, completeness, and template conformance before every submission.
• Track and report risks, blockers, and stalled reviews before they threaten the schedule.

Qualifications

• Bachelor's degree in English, Communications, Information Systems, Business Administration, or a related field. Additional directly relevant experience may substitute for the degree.
• Five (5) or more years of professional experience in technical writing, business analysis, process documentation, or requirements development.
• Demonstrated experience authoring Standard Operating Procedures, process documentation, or workflow documentation for an organizational audience.
• Demonstrated experience translating business or administrative processes into system requirements for a development team.
• Experience facilitating working sessions and eliciting process detail from subject matter experts who are not documentation professionals.
• Experience coordinating across organizational boundaries and resolving conflicting process definitions between groups.
• Advanced proficiency with Microsoft Word, including templates, styles, and version control, plus working proficiency in Microsoft Excel.
• Proficiency with virtual meeting platforms such as Microsoft Teams, Zoom, or Google Meet, and with shared document repositories such as SharePoint or Google Drive.
• Exceptional written English, with the ability to produce documents that require minimal editing before client delivery.
• U.S. work authorization and the ability to pass standard Federal contractor onboarding.
• Reliable high-speed internet and a suitable home office. This role is fully remote and no Government equipment is provided.

Preferred Qualifications

• Prior experience supporting NOAA, the Department of Commerce, or another Federal agency.
• Experience documenting requirements for a ticketing, service request, ITSM, or workflow platform such as ServiceNow, Jira Service Management, Salesforce Service Cloud, Remedy, or Zendesk.
• Experience with shared services, administrative consolidation, or business process improvement initiatives.
• Familiarity with requirements traceability practices and requirements management tooling.
• Experience producing end-user training materials, quick reference guides, or job aids.
• Working knowledge of process mapping notation such as BPMN, swimlane diagrams, or Visio-based workflow modeling.
• Certification such as CBAP, CCBA, PMI-PBA, or a technical writing credential.
• Experience working under an ISO 9001 quality management system.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance