[Hiring] Virtual Travel Agent & Global Online Travel Specialist @Eco Plus Solutions AB

Role Description

Are you passionate about travel and eager to build an international career from the comfort of your home in Greece? We are seeking enthusiastic, customer-focused professionals to join our dynamic team as Travel Agents on a 100% remote basis.

In this role, you will act as a trusted advisor for travelers worldwide, helping them design, book, and manage unforgettable journeys. Working with a globally renowned travel platform, you will combine your sharp problem-solving skills with exceptional hospitality to handle everything from complex flight itineraries to last-minute hotel modifications. Comprehensive, fully paid onboarding is provided, making this an ideal opportunity for both experienced agents and motivated candidates looking to excel in the digital tourism sector.

• 100% Remote work-from-home position strictly reserved for individuals currently residing in Greece or candidates independently managing their relocation.

Qualifications

• Fluent command of Dutch (C1/C2 level) for client communications.
• Professional working proficiency in a second European language.
• Valid legal status to work in Greece (EU citizenship or appropriate residency/work permit).
• Secure, high-speed home internet connection.
• Strong digital literacy and comfort navigating multiple software applications, reservation databases, and web platforms concurrently from a home office setup.
• Outstanding interpersonal skills, active listening abilities, emotional intelligence, adaptability, and a natural passion for delivering premium service and hospitality under pressure.

Requirements

• Consult with clients remotely to understand their travel needs, recommending optimal routes, accommodations, and services across global destinations.
• Handle complete booking lifecycles—including issuing tickets, processing changes, managing cancellations, and coordinating refunds through advanced reservation systems and GDS platforms.
• Deliver prompt, empathetic, and professional multi-channel support via phone, email, and live chat to resolve travel inquiries with absolute precision.
• Navigate urgent travel emergencies (such as delayed flights, missed connections, or schedule disruptions) with calm efficiency and resourcefulness to keep journeys moving forward.
• Maintain precise records of all client interactions, ticketing updates, and billing details within enterprise CRM systems.

Benefits

• Attractive base salary structured around a 14-month annual payout model (including traditional holiday and summer bonuses).
• Regular monthly incentives tied to service quality, customer satisfaction metrics, and operational targets.
• Comprehensive private medical and life insurance plans effective immediately from day one.
• Fully equipped, professional home office tech bundle (featuring a corporate laptop and necessary peripherals) shipped directly to your door in Greece.
• Exclusive discounts on international flights, hotels, and partner travel brands, along with clear pathways toward roles in Team Leadership, Quality Assurance, or Corporate Training.

Company Description

Ready to embark on an exciting career in the travel industry with total location flexibility across Greece? Submit your updated resume in English. Our talent acquisition team will review your qualifications and contact you promptly to schedule an initial interview!