[Hiring] VIP Travel Advisor @Direct Travel

Role Description

As a key member of the Operations Team, the VIP Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients and their executive travelers within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

• Completes domestic and international travel arrangements for VIP clients which may include air, hotel, ground transportation, and rail.
• Provides high touch concierge level service to designated VIP clients, which may include leisure and personal services, upgrades, reconfirmation of accommodations prior to travel.
• Uses available sources such as State Department websites, news agencies to stay informed of current international events.
• Handles multi-cultural VIP clientele.
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Utilizes IRD/DSD to support one or more accounts.
• Interacts with VIP travelers, travel arrangers, travel managers and provides 1st level of support for customer service and technical issues.
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors.
• Adheres to DT standards in delivering customer service including phone and email etiquette, and follows prescribed customer service escalation procedure.
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment.

Qualifications

• 10+ years of experience providing domestic and international travel arrangements.
• 5+ years of VIP experience supporting executive travel.
• High proficiency using one or more GDS.
• Experience creating domestic and international multi-segment, multi-destination itineraries.
• Must demonstrate thorough knowledge of airline ticketing rules and regulations.
• Proficient in producing lowest logical airfare within client’s policy.
• Understands international airfares and international ticketing.
• Proficient in Internet searches and online booking processes.
• Thorough working knowledge of exchanging, reissue of tickets.
• Must be able to thoroughly read, understand and follow client travel policies and guidelines.
• Excellent communication skills via email and phone.
• Superior customer service skills.
• Ability to meet and exceed required performance standards.
• Accurate and detail oriented.
• Work well under pressure and can deal with change and adversity.
• Working knowledge of Microsoft Office, including Word and Excel.
• Works well independently as well within a group.

Benefits

• In addition to Medical, Dental, and Vision benefits, Direct Travel offers a Total Rewards Package which includes:
• Retirement Plans.
• Medical, Dental, Vision.
• Wellness.
• Rewards and Recognition.
• Sustainability and Mental Health Support.

Company Description

Direct Travel is one of the world’s largest travel management companies. With a long history of proven market expertise, we blend advanced technology, superior service, and expert insight to drive tangible value and meaningful savings across Corporate Travel, Leisure Travel, Meetings & Events and specialty travel businesses. Through Avenir, our intelligent travel management platform, we reduce obstacles and give clients more direct access to content, trusted data, intelligence and global expertise. What truly sets us apart is the human care behind the technology, delivered by an experienced, passionate team dedicated to anticipating needs and delivering exceptional service at every step.