[Hiring] VIP Travel Advisor @Direct Travel

Role Description

As a key member of the Corporate Operations team, the VIP Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

POSITION IS REMOTE/ Work shift is Monday - Friday 10 AM - 7 PM Pacific

• Completes domestic and international travel arrangements for VIP clients which may include air, hotel, ground transportation, and rail.
• Provides high touch concierge level service to designated VIP clients, which may include leisure and personal services, upgrades, reconfirmation of accommodations prior to travel.
• Uses available sources such as State Department websites, news agencies to stay informed of current international events.
• Ability to handle multi-cultural VIP clientele.
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Strong working knowledge and understanding of international pricing rules and procedures.
• Utilizing IRD/DSD.
• Supports one or more accounts.
• Operates within detailed procedures.
• Interacts with VIP traveler, travel arranger, travel managers and provides 1st level of support for customer service and technical issues.
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit.
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment.

Qualifications

• Minimum five years of VIP corporate consultant experience.
• Proficient in Sabre.
• Ability to create domestic and international multi-segment, multi-destination itineraries.
• Must demonstrate industry knowledge.
• Ability to meet and exceed required performance standards.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Minimum knowledge of Outlook skills and basic Microsoft platforms.
• Must be able to lawfully work within the US and have unrestricted work authorization for US.

Company Description