[Hiring] Travel Manager @Flight Centre

Role Description

FCM Consulting is seeking a Travel Manager to serve as the primary contact for OTR (Outsourced Travel Resource) clients, partnering with Consultants, Analysts, Coordinators, Account Management, and other brands to deliver impactful travel management solutions. This role provides strategic insight across regional and global travel portfolios and helps organizations optimize their travel programs. You will lead initiatives that drive traveler engagement, supplier performance, duty of care, sourcing strategy, and program success metrics.

This is an exciting opportunity for a consultative professional who thrives in dynamic, client-focused environments and enjoys influencing travel program outcomes.

Key Responsibilities

• Serve as the primary point of contact for FCM Consulting OTR clients and coordinate execution across internal teams.
• Lead global travel program consolidation initiatives and accelerate traveler adoption.
• Partner with sourcing teams to optimize supplier agreements, drive savings, and enhance traveler experience.
• Manage strategic sourcing activities, including RFPs and supplier performance management.
• Drive performance and utilization of preferred airline, hotel, car rental, and ground transportation suppliers.
• Build and maintain strong client and supplier relationships.
• Develop and promote traveler safety and duty of care programs, protocols, and reporting.
• Coordinate incident response planning with client risk management and security stakeholders.
• Create and execute stakeholder communication and engagement strategies.
• Support demand management and traveler behavior change initiatives.
• Implement and enhance small meetings management processes and spend optimization opportunities.
• Track, measure, and communicate travel program success metrics and benchmarking insights.
• Conduct satisfaction surveys and implement action plans based on stakeholder feedback.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned.

Qualifications

• 7+ years of account management, consulting, and/or travel management experience.
• Proven experience navigating large organizations and complex stakeholder environments.
• Knowledge of international travel regulations, customs, and currencies.
• Experience with T&E (travel & expense) reporting.
• Bachelor’s degree (B.A./B.S.) or equivalent.
• Intermediate Microsoft Office proficiency with advanced Excel capabilities.
• Excellent written, verbal, and interpersonal communication skills.
• Strong project management capabilities and experience coordinating teams.
• Analytical mindset with the ability to manage multiple projects simultaneously.
• Self-starter who performs effectively in a fast-paced environment.
• High level of professionalism, discretion, and confidentiality.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Benefits

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Health benefits including medical, dental, vision, gender affirming care, and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401k program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
• Global career opportunities in a network of brands and businesses.

Location

Remote, USA

Salary

For this position, we anticipate offering an annual salary of $110,000 - $121,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.