[Hiring] Travel Coordinator @NeoTravel Group

Role Description

The travel industry continues to grow and with it, we require a Travel Coordinator to provide premier customer service to clients. We are currently seeking a highly motivated individual who is proactive, friendly, and coachable with a passion for travel. We value integrity & professionalism. You will have access to our certification program with on-the-job training and ongoing professional development opportunities.

• Communicate with prospective clients to assess travel needs, preferences, and desired budget
• Follow-up with leads via social media platforms, email, and travel inquiry submissions
• Customize marketing materials to appeal to clients via social media platforms, bulletin boards, and flyers
• Recommend travel destinations based on weather, culture, excursions/activities, and visa requirements
• Book travel arrangements, collect payments and associated fees, and obtain required documentation
• Prepare all pre-departure itineraries and handle pre, post, and during-travel conflicts in a timely manner
• Establish and maintain professional relationships with all travel vendors, clients, and tour operators
• Remain current on industry trends, promotional specials, and travel restrictions

Qualifications

• Excellent written and oral communication skills in English
• Familiarization with all social media platforms, Zoom, and Google Suite (preferred)
• Detail-oriented with strong organizational skills
• Exceptional problem-solving and interpersonal skills
• Fast learner with the ability to operate various computer applications and software programs (preferred)
• Ability to multi-task and prioritize tasks with proficiency

Requirements

• 2+ years of customer service experience (preferred)
• High school diploma or GED (required)
• Associate's or bachelor’s degree in travel, hospitality, business, or other related fields (preferred)
• Experience working as a travel agent (a plus)
• Have Laptop/Smartphone & Internet Access