[Hiring] Travel Consultant @Shorts Travel Management

Role Description

Short’s Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics, has an immediate opening for a Travel Consultant with its Sports travel department. We have a great team culture where we genuinely enjoy who we work with. So if you have group or individual travel experience, this may be a great fit for you! This position may be remote.

As first contact for our Sports Travel clients, this position is responsible for domestic and basic international customer travel requests for group and individual travel. Travel requests are received and responded to via all means of business contact (phone, e-mail or portal) for air, hotel and car reservations in an efficient, courteous and timely manner. This position manages all functions relating to the booking, administrative and accounting tasks necessary to process electronic or other travel documents as it relates to customer requests and industry requirements necessary to process electronic or other travel documents, including support of online bookings. Shifts may be 9a - 6p or 10a - 7p CT, with the expectation to proactively manage and minimize overtime as well.

Essential Functions:

• Demonstrates proficient knowledge, skills and abilities utilizing industry and proprietary technology, including Travelport+ GDS.
• Communicates effectively and exhibits excellent customer service skills.
• Continuously strives to provide clients with a positive experience, utilizing analytical and strategic skills.
• Positively contributes to the team environment.
• Understands the importance of quality and accountability with regards to revenue generating tasks and responsibilities.
• Demonstrates the ability to be a good team player; dependable and reliable; flexible with the ability to multi-task.
• May be expected to assist in other departments or handle tasks outside of your typical position scope for the benefit of our clients or company.

Qualifications

• Minimum of 3 years of experience as a travel consultant; Group Travel experience is essential.
• Travelport+ experience is preferred.
• Experience handling VIP clients is preferred.
• Flexibility to work nights and weekends during peak travel periods and during emergency travel situations.

Requirements

• Microsoft Office skills preferred (Word, Excel, Outlook).
• GDS, internet, Concur Online booking tool and portal knowledge.

Benefits

• Competitive salary commensurate with experience.
• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Life Insurance.
• Disability Insurance.
• 401(k) plan.
• Paid Time Off.

Company Description

Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. We move more student athletes than any other travel management company. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win!

The STM team strives to drive innovation, provide excellent service, and display teamwork, passion and dedication throughout the lifetime of our relationships. STM works with clients to customize travel programs to create efficiencies and maximize the value of our products and services.