[Hiring] Travel Client Success Specialist @Hopesglobalgetaways

Role Description

We are expanding our virtual team and looking for motivated, people-focused individuals who enjoy building relationships, staying organized, and helping clients create enjoyable vacation experiences. As a Travel Client Success Specialist, you will support travelers from their initial planning conversation through trip preparation. You'll learn what matters most to each client, research suitable options, assist with coordinating arrangements, and provide consistent communication throughout the process. No previous travel-industry experience is required. Training, supplier education, and continued team support are provided.

• Connect with clients to understand their vacation goals, preferred destinations, dates, interests, and budget
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages
• Compare available options and identify choices that align with individual client needs
• Provide clear information and guidance to help travelers make informed decisions
• Assist with coordinating accommodations, transportation, activities, and other requested services
• Organize reservation details using approved booking platforms and supplier resources
• Prepare confirmations, itineraries, schedules, and relevant pre-departure information
• Monitor upcoming deadlines and follow up on outstanding information or client decisions
• Provide timely updates and respond to questions as vacation plans develop
• Assist with routine reservation changes, cancellations, and special requests
• Review traveler information and booking details for accuracy
• Maintain organized client records, communication notes, and reservation information
• Participate in ongoing destination and supplier education

Qualifications

• Strong written and verbal communication skills
• Professional and client-focused approach
• Excellent listening and relationship-building abilities
• Strong organization and attention to detail
• Ability to manage multiple client needs and priorities
• Comfortable researching and comparing information online
• Willingness to learn reservation platforms and digital tools
• Resourceful and adaptable when plans or availability change
• Strong problem-solving and decision-making skills
• Dependable follow-through and effective time management
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved countries

Benefits

• 100% remote opportunity within eligible regions
• Flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing team support and guidance
• Supplier and destination education
• Opportunities to strengthen client service, research, communication, and planning skills
• Professional development and growth opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment