[Hiring] Tour Manager @Leger Shearings Group

Role Description

As a Tour Manager, you'll accompany groups of customers on escorted holidays, ensuring every aspect of their trip runs smoothly from start to finish. You'll work closely with coach drivers, hotels, local guides, and excursion providers, whilst providing outstanding support and service to our customers throughout their journey.

No two tours are the same. One day you could be sharing fascinating local knowledge with guests as you travel through Europe, and the next you could be coordinating hotel arrivals, arranging excursions, or helping customers make the most of their holiday experience.

Most importantly, you'll play a key role in creating holidays that our customers will remember for all the right reasons.

What You'll Be Doing

• Welcoming and looking after customers throughout their holiday.
• Delivering engaging commentary and destination information during journeys.
• Coordinating with coach drivers, hotels, local guides, and excursion providers.
• Managing hotel check-ins, meal arrangements, and other tour logistics.
• Promoting and managing optional excursions.
• Handling customer queries and resolving issues professionally and confidently.
• Responding calmly and effectively when travel plans change unexpectedly.
• Completing tour reports and administrative documentation.

Qualifications

• Passionate about travel and delivering exceptional customer experiences.
• Confident communicators who enjoy speaking to groups.
• Friendly, approachable, and able to build rapport quickly with customers.
• Organised and able to manage multiple tasks effectively.
• Resilient and able to remain calm under pressure.
• Adaptable, practical, and solutions-focused.
• Comfortable spending time away from home and working flexible hours, including weekends and evenings when tours require.
• Previous experience as a Tour Manager, Tour Leader, Resort Representative, or in another customer-facing travel role would be advantageous.
• Knowledge of UK and European destinations, a second language, or a background in travel and tourism would also be beneficial.

Benefits

• A competitive daily rate.
• Self-employed flexibility.
• The opportunity to travel to exciting destinations across the UK and Europe.
• The chance to work with one of the UK's leading escorted tour operators.
• Comprehensive support and tour information to help you succeed.
• The opportunity to meet new people and create memorable experiences every day.

Company Description

Leger Shearings Group is the UK's largest escorted coach tour operator, offering a wide range of holidays and travel experiences across multiple brands. We're proud of our heritage, ambitious about our future, and passionate about delivering outstanding customer experiences.