[Hiring] Team Lead Corporate Travel @Direct Travel

Role Description

Avenir is Direct Travel's next-generation corporate travel service, combining a modern booking platform (powered by Spotnana) with high-touch, concierge-level support. As Team Leader, you will lead a team of Corporate Travel Consultants, Avenir, providing the day-to-day direction, coaching and support they need to deliver outstanding experience for every client.

Working closely with the Avenir Hub Manager, you will ensure clients receive accurate, cost-effective and policy-compliant travel arrangements, using corporate contracts and preferred suppliers, as part of an always-on service across multiple markets, languages and time zones.

This role suits a well-organized, self-motivated leader and true Customer Champion: someone with high standards, a genuine enthusiasm for technology, and the ability to get the best from both their people and the platform.

Qualifications

• Experience leading, supervising or coaching a team in a corporate travel environment.
• Strong industry knowledge, including international pricing rules and procedures.
• Applied knowledge of one or more GDS.
• Excellent verbal and written communication skills.
• A strong sense of accountability, close attention to detail and a high level of professionalism.
• Calm under pressure, with the ability to defuse tense situations, think logically and find solutions.
• Confident decision-maker and problem solver.
• Able to motivate and retain a team.
• Able to prioritize your own workload and meet agreed deadlines.
• Flexible to work different shift patterns, including weekends, to support an always-on service.
• A willingness to learn new ways of working and lead a team that is part of the new 'tech generation'.
• Good working knowledge of Outlook and Microsoft platforms.

Requirements

• Knowledge of the Avenir platform (powered by Spotnana). Full training will be provided.
• An additional language: French, Spanish, German or Portuguese.

Benefits

• This is not an exhaustive list of the responsibilities, skills, duties, requirements or efforts associated with the position.

Leadership Attributes & Qualities

• Business:
  • Customer Focus – builds strong relationships with internal and external customers and puts the customer perspective at the heart of every decision.
  • Strategic & Innovative Thinking – keeps the bigger picture in view, anticipates emerging issues, and looks for (and encourages others to find) new and better ways of working.
  • Commercial Awareness – understands people, situations and practices, and weighs up conflicting information to make sound commercial decisions.
  • Acts Decisively – has the courage to make tough calls on business and people issues, and acts with urgency when needed.
• People:
  • Inspires with Vision – brings the company's strategy to life, giving people a clear picture of the future and a sense of direction that means something to them.
  • Builds Leaders & Teams – earns trust through consistent actions, values and clear communication, creating a team where people work together and grow through coaching and empowerment.
  • Drives Performance & Results – motivates and guides others to successful outcomes, holds people accountable and continually raises standards.
• Self:
  • Influences Others – engages with confidence and adapts their style to shape the thinking and decisions of others.
  • Self-awareness & Integrity – knows their strengths and development areas, shows empathy and consideration for others, and is honest in a way that puts people at ease.
  • Passion for Success – goal-driven, sets high expectations, and challenges and encourages others to excel.