[Hiring] Senior Travel Consultant - Publicity Entertainment @BCD

Role Description

As a Senior Entertainment Travel Consultant, you will confidently offer expert guidance and be keen to share your knowledge. You will assist our clients to perfect their travel plans, providing calm and reassuring support. You will enjoy making recommendations for:

• Great places to stay
• The best seat onboard
• The latest special offers
• Ways to make their journey run more smoothly

You will give clients all necessary data to allow them freedom and responsibility to make informed decisions and immerse yourself in clients' business environments.

As a Senior Travel Consultant - Publicity Entertainment, you will:

• Accurately and efficiently handle incoming travel requests via multiple channels (e.g., phone, emails) for A-listers, VIPs, Talent, Press, and groups.
• Provide creative solutions to ensure publicists' requirements are met.
• Be aware of budgets and offer the best solutions possible.
• Understand the needs of publicists and travelers, guiding them to the best solutions.
• Handle amendments, cancellations, and schedule changes, including recalculations of domestic and international airfares.
• Manage accommodation, meet & greets, chauffeured cars, lounges, and other VIP services.
• Deliver great customer service each time, showing enthusiasm for working with clients.
• Update Travel Manifests and travel logs.
• Ensure accuracy in itineraries, back-office invoicing, and billing.
• Keep up to date with the changing nature of travel resulting from the pandemic.
• Provide visa and country entry restriction guidance.
• Work with colleagues in different regions to provide a successful global follow-the-sun operation.

Qualifications

• Previous entertainment travel experience or VIP travel is essential.
• A strong working knowledge of Sabre GDS and good fares and ticketing expertise.
• Good worldwide geography and keen attention to detail.
• Proven ability to handle multiple priorities simultaneously and adapt to change.
• Ability to work flexible hours.
• Ability to work independently, exercising discretion and judgment.
• Proven excellent customer service provision and problem resolution skills.
• Ability to work under pressure.
• Adaptable to aspects of the client culture.
• Ability to work with international teams to serve a common goal.
• Experience with handling small or large groups would be beneficial.

Benefits

• Flexible working hours and work-from-home or remote opportunities.
• Opportunities to grow your skillset and career.
• Generous vacation days to rest and recharge.
• A compensation package that feels fair, including mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive work environment where diversity is celebrated.