[Hiring] Reservation Agent @JayWay Travel

Role Description

We’re searching for a Reservation Agent who is not only exceptionally organized and detail-focused but also energized by the logistics that make a dream vacation possible. You’ll be the behind-the-scenes hero ensuring that every booking, every flight, and every hotel stay goes off without a hitch.

If you’ve traveled in Europe, love trip planning, and have a knack for juggling multiple tasks with grace, this could be your dream remote role.

Qualifications

• You speak and write fluent English effortlessly.
• You’re a natural at organization, time management, and problem-solving.
• You have a reliable internet connection and can work independently with minimal supervision.
• You’ve likely planned trips (professionally or personally) and love the behind-the-scenes magic of travel logistics.
• You’re open to working flexible hours—including evenings, weekends, and some holidays (this role involves working one weekend day).
• Bonus points if you have experience in travel, hospitality, or admin, and a solid knowledge of European destinations.

Requirements

• Make and manage hotel, flight, and car rental bookings for our clients.
• Coordinate payments and liaise with our Finance Team to ensure accuracy.
• Review and verify invoices from providers, flagging any discrepancies.
• Handle special requests and urgent situations with providers via email or phone.
• Be the go-to person for our Trip Planner Team—booking support, research, double-checking details, and more.
• Troubleshoot issues and provide timely solutions to ensure a seamless experience for our clients and providers alike.

Benefits

• Continuous Learning & Career Growth – Access ongoing training and development programs, mentorship opportunities, and company-sponsored courses or certifications.
• Annual Team Gatherings & Social Engagement – Connect with colleagues at exciting company-wide get-togethers, team-building activities, and international meetups.
• Comprehensive Health & Wellness Support – Enjoy access to health and wellness programs to stay at your best.
• Company-Paid Home Office Setup & Productivity Support – Receive high-quality hardware and ergonomic equipment.
• Recognition & Performance Rewards – Benefit from referral bonuses, performance-based rewards, and spot bonuses for outstanding contributions.

Company Description

JayWay Travel Inc. is committed to ensuring equal opportunities, with recruitment and selection decisions based solely on qualifications and merit, without regard to protected characteristics.