[Hiring] Internal Air & Groups Air Specialist @Travel Staff

Role Description

The Internal Air & Groups Air Specialist is responsible for managing and coordinating internal air arrangements requiring on-tour flight components, while also supporting the Groups Department with complex group air bookings beyond standard booking tool capabilities. This role serves as a key liaison between Air Operations, Groups, Tour Directors, airline partners, and internal operational teams to ensure accurate contracting, ticketing, communication, and execution of all internal air services.

Qualifications

• Minimum of 2 years' experience with Apollo/Galileo (or other GDS system, with willingness to convert)
• Strong ticketing proficiency (including international exchanges)
• Strong attention to detail with excellent organizational and time management skills
• Collaborative team player with strong verbal and written communication abilities
• Ability to manage multiple priorities, schedule changes, ticketing updates, and operational tasks in a fast-paced environment
• Professional demeanor with a commitment to delivering high standards of accuracy, performance, and guest service

Requirements

• Coordinate and manage airline contracting for employees requiring internal flight components
• Partner closely with Operations teams to ensure all required air contracts and flight space are secured for applicable tours
• Maintain and manage airline group space within the GDS, including schedule monitoring, updates, and modifications as needed
• Build and maintain passenger records and issue group and internal air tickets accurately and efficiently
• Monitor airline schedule changes and proactively communicate updates to appropriate internal teams
• Work directly with Tour Directors to ensure they receive accurate and timely flight, ticketing, and operational information prior to tour departure
• Collaborate with the Groups Department to secure customized air arrangements for group bookings beyond standard booking tool capabilities
• Contact guests and/or travel advisors directly regarding specialized group air arrangements when necessary
• Gain and maintain working knowledge of specific airline contracts and utilize this knowledge when selecting flights and supporting guest or travel advisor
• Assist with departmental operational support during lower volume periods, including managing shared email and queues
• Ensure accuracy, organization, and compliance across all booking, ticketing, and operational processes
• Foster strong working relationships across departments, including Air, Operations, Groups, and Guest Services, to support a seamless guest experience

Benefits

• $27.50/hr plus 10% company bonus