[Hiring] Group Air Coordinator @JPMorgan Chase & Co.

Role Description

Build your career in group travel and become an essential part of a team delivering seamless air travel experiences for meetings and events. You’ll help keep programs organized, accurate, and running smoothly from launch through post-event follow-up.

As a Group Air Coordinator in our Group Travel team, you coordinate group air program setup, reporting, and day-to-day logistics so travelers and stakeholders have a consistent experience. You serve as a key point of contact across clients, travel advisors, and internal partners while managing timelines, documentation, and updates throughout the program lifecycle.

• Coordinate group air program intake, setup, and implementation to support a timely, accurate launch.
• Serve as a primary liaison between clients, travel advisors, and internal teams to support smooth collaboration.
• Schedule and lead client working sessions to review required intake details and align on timelines and next steps.
• Partner with internal teams to confirm testing readiness and establish a go-live date.
• Monitor bookings, registrations, and traveler activity to support accurate program execution.
• Track arrivals and departures and maintain real-time logistics visibility for stakeholders.
• Create and maintain organized program documentation in shared collaboration spaces.
• Generate and manage arrival/departure and other client-requested reports (including risk-related reporting as needed).
• Perform quality control on reports (e.g., traveler identifiers, contact details, ticketing status, and service fees).
• Provide clear status updates to stakeholders and coordinate follow-ups on pending items.
• Complete post-event follow-up within one week to gather feedback and identify improvement opportunities.

Qualifications

• High school diploma or equivalent.
• Must have 3+ years of experience in the travel industry.
• Intermediate to advanced proficiency with a global distribution system (GDS) and/or self-booking tools.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Strong written and verbal communication skills and the ability to resolve internal and external customer issues.
• Strong time management and multitasking skills, including comfort working across multiple screens/tools.
• Ability to work independently while contributing effectively as part of a team.

Requirements

• Experience supporting group travel, meetings, or event-related travel programs.
• Experience creating reference guides or training materials to support consistent service delivery.
• Experience assembling and interpreting client data reports to support clear stakeholder communication.
• Experience supporting routine invoice and accounting-related requests.

Benefits

• Applicants must be authorized to work for any employer in the US.
• We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.
• Final job grade level and corporate title will be determined at time of offer and may differ from this posting.