[Hiring] Flight Monitoring Specialist @ITA Group Inc

Role Description

Put your travel expertise to work on a flexible schedule. ITA Group is seeking experienced travel professionals to monitor group air travel for meetings, conferences, and events. This role is ideal for someone who enjoys the operational side of travel and wants to leverage their airline, ticketing, and GDS expertise without committing to a full-time position.

• Monitor group travelers' flights and proactively identify delays, cancellations, weather impacts, and other disruptions.
• Rebook and reticket travelers when issues arise.
• Research and resolve travel challenges using GDS systems, airline fare rules, and flight-tracking tools.
• Communicate travel disruptions and resolutions to internal event teams and travelers.
• Provide responsive, professional support during irregular travel situations.
• Work independently while partnering closely with ITA Group's Air Purchasing & Operations team.

Qualifications

• Experience working in a travel-related role with airline ticketing and GDS systems.
• Ability to interpret and apply airline fare rules.
• Travelport+ experience strongly preferred.
• Familiarity with flight-monitoring tools such as FlightStats and FlightAware.
• Strong problem-solving skills and ability to make quick decisions during travel disruptions.
• Excellent customer service and communication skills.

Requirements

• Corporate, group, or meetings-and-events travel experience.
• Experience handling airline irregular operations, including weather delays, cancellations, and rebooking.
• Domestic and international travel knowledge.
• Strong geographic knowledge and destination familiarity.

Schedule

• Fully remote, part-time opportunity.
• Coverage needs vary based on traveler schedules and occur 7 days a week between approximately 4:00 a.m. and 11:00 p.m. CT.
• Ideal candidates are available for early mornings, evenings, weekends, and peak travel periods.

Ideal Candidate

• This opportunity may be a great fit for someone who has stepped away from full-time travel work but wants to stay connected to the industry.
• Is semi-retired or looking for supplemental income.
• Enjoys solving travel disruptions and operational challenges in real time.
• Wants to continue using valuable airline ticketing, GDS, and travel-management skills in a flexible environment.