[Hiring] Flight Desk Associate @Fora

Role Description

We’re looking for a Flight Desk Associate to join our growing Flight Desk team. In this role, you will play a critical part in supporting our travel advisors by managing day-to-day flight operations and handling complex air travel requests. You’ll collaborate closely with advisors to ensure travelers receive timely, accurate, and seamless flight support from booking through completion.

Key Responsibilities

• Provide tailored flight options based on advisor and client preferences
• Manage flight-related inquiries, requests, and issue resolution
• Book, ticket, refund, and process voluntary/involuntary changes using Sabre (cryptic mode)
• Issue and redeem MCOs (Miscellaneous Charges Orders)
• Monitor and action ticketing and schedule change queues
• Research aircraft types, seating configurations, and routing options
• Calculate commissions based on contracts and fare basis codes
• Respond to urgent or emergency support calls from advisors and/or clients
• Assist with additional ad hoc tasks as needed

Qualifications

• 3+ years of experience in a flight support, air desk, or similar role
• Strong, hands-on experience using Sabre in cryptic mode, including both manual and automated workflows
• High attention to detail with the ability to maintain accuracy in fast-paced, high-volume work
• Strong reading comprehension — able to quickly understand fare rules, airline policies, internal SOPs, and advisor emails/requests with minimal guidance
• Ability to follow detailed instructions accurately and consistently, especially in complex booking and ticketing scenarios
• Clear and professional written and verbal communication skills, with the ability to provide concise, accurate information via email and phone
• Ability to manage multiple tasks and priorities while meeting deadlines
• Comfortable working independently and navigating changing or ambiguous situations
• Must be available to work U.S. time zones and on weekends and holidays

Strongly Preferred

• Knowledge of business or private aviation
• Experience with Phase IV exchanges
• Familiarity with NDC bookings
• Proficiency in Google Workspace and Microsoft Office
• Experience with Front or similar customer communication platforms

Additional Details

• Independent, full-time remote contractor role
• Starting hourly rate: $7–8 USD, depending on experience
• Performance-based increase after 3 months (up to +$2/hour)
• Contractors must provide their own equipment (laptop, stable internet, and backup connectivity)

Application Process

Shortlisted candidates will complete a live skills assessment focused on Sabre cryptic commands. We’re looking for individuals who are confident in navigating Sabre, including complex workflows.

WORK AUTHORIZATION

Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.