[Hiring] Executive Travel Advisor @Atlas Travel & Technology Group Inc

Role Description

The Executive Travel Advisor will provide dedicated, high-touch, and elite travel services for the CEO of a key account. This role is strictly for an exceptionally experienced advisor comfortable working with C-Suite and executive administrators and capable of managing complex, global logistics in a fast-paced environment where high-stakes decision-making and composure under extreme pressure are daily requirements.

Supporting the CEO and executive administrator of a leading biotech firm, this position demands the management of a highly volatile international schedule. Frequent, last-minute changes are the norm, necessitating precise coordination with internal executives and critical stakeholders across multiple time zones.

As a Non-Exempt role, this position operates within the defined schedule, with after-hours coverage handled by our internal team; however, the ability to work mandatory overtime is required to manage high-stakes, time-sensitive travel logistics and schedule changes.

Success requires deep expertise in international corporate travel, mastery of Sabre, and an uncompromising, anticipatory approach to service, given the high-stakes nature of the role.

Hours: Monday - Friday 8:30 am - 5:30 pm ET (one-hour unpaid lunch).

Responsibilities and Duties

• Proactively manage and align complex international travel itineraries with the dynamic schedules of senior executives and external stakeholders
• Coordinate and book air, rail, car, and chauffeured transportation for domestic and international travel, ensuring accuracy and efficiency
• Oversee end-to-end travel planning exclusively for the CEO, delivering seamless, high-touch service
• Execute detailed international travel arrangements, including visas, documentation, and multi-leg itineraries
• Coordinate complex global logistics, including ground transportation in international markets
• Ensure strict adherence to corporate travel policies while supporting executive-level needs
• Optimize downtime during fluctuating travel periods by supporting additional team initiatives and operational tasks
• Monitor all travel activity in real time, including reconfirming flights, hotels, and transportation to mitigate disruptions
• Coordinate personal and leisure travel logistics for the CEO’s family, serving as liaison to specialized advisors (e.g., cruise and destination experts)
• Apply creative problem-solving to recommend alternative solutions and enhance the overall travel experience
• Maintain a consistently proactive and consultative approach across all interactions and bookings
• Leverage company-supported tools and systems, including Sabre GDS, Booking Builder, Groundspan, rate desks, disruption dashboards, and online booking platforms
• Ensure strict confidentiality while complying with security standards and PCI requirements
• Interpret and validate fare quotes across multiple sources, including GDS, online platforms, and consolidators
• Promote preferred vendors and adhere to account-specific travel programs and partnerships
• Stay current on industry trends, vendor updates, and new travel products to provide informed recommendations
• Meet and exceed service level agreements (SLAs), including response times, quality standards, and proper use of profiles and quality control systems
• Complete required annual training and continuously develop professional expertise
• Deliver exceptional, above-and-beyond customer service while documenting value-added contributions
• Maintain a high level of professionalism in all interactions with clients and colleagues
• Demonstrate flexibility, including availability for overtime and occasional travel as needed

Qualifications

• Demonstrate the ability to work both independently and collaboratively within a team environment
• Advanced proficiency in Sabre GDS
• Excellent verbal and written communication skills
• Strong global geography knowledge and ability to leverage geographic resources effectively
• Proficient in Google Workspace (Docs, Sheets, Calendar, etc.)
• Strong problem-solving and critical-thinking abilities
• Highly detail-oriented with exceptional organizational skills and follow-through
• Maintain composure and effectiveness in high-pressure situations

Core Competencies

• Initiative and Creativity
• Judgement
• Cooperation / Teamwork
• Quality of Work
• Reliability
• Support of Diversity

Education and/or Experience

• Minimum of 8 years Corporate Travel Advisor experience
• Minimum of 5 years C-Suite Executive Travel Advisor experience

Physical and Mental Demands

• Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires ability to operate a computer, telecommunication’s devices and other office equipment for prolonged periods of time throughout the work day.
• Requires ability to express or exchange ideas by means of the spoken word.
• Requires the ability to perceive the nature of sounds.
• Requires clarity of near vision.
• Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.
• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds.

Travel

• Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

Work Environment

The work environment is a remote environment.