[Hiring] Dutch Speaking Travel Agent @Ignite

Role Description

We are seeking proactive, highly engaged candidates to represent a market-leading global brand in the digital travel sector. Operating in this capacity, you will serve as a key brand representative while enjoying the freedom of a fully virtual position based anywhere in Greece—from major metropolitan areas to peaceful islands. This position extends far beyond basic customer care. As a remote travel coordinator, you will protect the brand's premium reputation by resolving detailed reservation challenges and delivering seamless, top-tier travel experiences. Serving as an essential link, you will combine technical precision with exceptional guest support.

Core Responsibilities & Daily Tasks

• Multichannel Engagement: Handling incoming client communications via phone, email, and live messaging with fluid professionalism in fluent Dutch and fluent English, ensuring an exceptional user experience.
• Complex Problem Resolution: Investigating and fixing detailed booking discrepancies, cancellations, and payment inquiries with patience, empathy, and absolute precision.
• Travel Expertise: Staying informed on international travel regulations, hospitality standards, and internal software tools to offer accurate, high-level guidance to clients.
• Database Tracking: Documenting all client interactions thoroughly within the corporate CRM to maintain precise account histories and up-to-date case notes.
• Performance Excellence: Reaching individual efficiency targets while teaming up with an international workforce to sustain top-grade service standards and high customer satisfaction.

Qualifications

• Language Capabilities:
• Dutch: Fluent (C2-level) command to ensure maximum client satisfaction and flawless communication.
• English: Fluent (B2-level or higher) proficiency for internal systems, training programs, and team communication.
• Legal & Operational Setup:
• Work Authorization: Full legal permission to live and work in Greece (citizenship or valid residency/work permits).
• Home Office Environment: A private, quiet workspace connected to reliable, high-speed internet infrastructure.
• Key Attributes:
• Interpersonal Skills: Outstanding communication abilities paired with the composure required to navigate high-pressure customer situations smoothly and professionally.
• Self-Regulation: High personal discipline to manage daily tasks independently and efficiently in a virtual setup.

Requirements

• 100% Remote work from anywhere in Greece
• Full corporate tech kit including laptop delivered to your home

Benefits

• Base Pay: A specialized salary structure tailored for bilingual talent in Greece, incorporating the standard 14-month annual pay model.
• Monthly Incentives: Regular financial bonuses linked directly to exceeding service quality and operational benchmarks.
• Day-One Coverage: Comprehensive private health and life insurance policies active from your first day on the job.
• Hardware Supplied: A complete, high-grade remote work tech kit (including a corporate laptop and peripherals) shipped directly to your home.
• Internal Progression: Defined career routes into supervisory, quality assurance, or corporate training roles.

Relocation Support (Moving to Greece)

• Flight Covered: Full payment for your commercial flight to Greece.
• Temporary Lodging: 30 days of corporate-sponsored temporary housing to give you sufficient time to find long-term housing.
• Administrative Guidance: Direct aid with local administrative procedures, including step-by-step help obtaining your Greek tax ID (AFM) and social security credentials (AMKA).

Application Process

Ready to take the next step in your virtual career with an industry-leading travel brand? Submit your current resume in English. A recruitment representative will assess your profile and follow up swiftly to schedule an initial online interview!