[Hiring] Dutch Speaking Travel Agent @Eco Plus Solutions AB

Role Description

We are seeking versatile, enthusiastic professionals to serve as brand representatives for a market leader in global online travel. In this role, you will represent a top-tier international company while enjoying a 100% remote setup from anywhere on the Greek mainland or islands. Working as a virtual travel specialist, you will protect the company's premium reputation by resolving intricate booking issues and delivering smooth, high-end travel experiences. Serving as an essential contact point, you will blend operational accuracy with exceptional guest care.

Core Responsibilities & Daily Tasks

• Omnichannel Support: Managing customer inquiries via chat, email, and phone with fluent, professional Dutch and English skills, ensuring a courteous and reassuring tone.
• Complex Problem Solving: Investigating and resolving detailed reservation issues, cancellations, and account inquiries methodically with patience and empathy.
• Travel Advisory: Staying up to date on global travel rules, hospitality policies, and corporate systems to provide accurate, high-level guidance to travelers.
• CRM Logging: Recording all guest interactions precisely in the database to keep client histories accurate and up to date.
• Goal Achievement: Meeting individual efficiency metrics and key performance indicators while collaborating with a global workforce to maintain service excellence.

Qualifications

• Language Skills:
• Dutch: C2-level / fluent command to ensure optimal customer satisfaction and flawless communication.
• English: B2-level or higher proficiency required for training programs, system software navigation, and internal communications.

Requirements

• Work Authorization: Full legal permission to live and work in Greece (citizenship or valid local residency/work permits).
• Home Office Setup: A dedicated, quiet home workspace connected to reliable, high-speed internet infrastructure.
• Core Strengths:
• Outstanding communication habits and the composure needed to handle complex customer scenarios with diplomacy.
• High personal accountability to manage tasks independently and efficiently in a virtual, remote setup.

Benefits

• Base Pay: Specialized salary framework for bilingual talent in Greece, adhering to the local 14-month annual payment model.
• Monthly Incentives: Regular financial bonuses tied directly to performance targets, quality metrics, and customer satisfaction scores.
• Day-One Benefits: Full private medical and life insurance coverage starting immediately on your first day of employment.
• Equipment Included: Complete corporate tech kit—including a high-performance laptop and peripherals—shipped directly to your residence.
• Career Growth: Defined pathways into corporate training, quality assurance, team leadership, or management roles.

Relocation Package (For Candidates Moving to Greece)

• Temporary Housing: 3 weeks of Airbnb accommodation provided upon arrival to ensure a comfortable transition.
• Travel Assistance: Full flight ticket reimbursement to help you reach Greece seamlessly.
• Paperwork Support: Hands-on HR assistance with local administrative tasks, including securing your Greek tax ID (AFM) and social security credentials (AMKA).

Application Process

Submit your updated English resume. Our recruitment team will review your application and contact you swiftly to schedule an initial online interview!