[Hiring] Corporate Travel Operations Specialist @RateHawk

Role Description

We're looking for an experienced Premier Travel Specialist to manage end-to-end travel arrangements for premium corporate accounts and VIP travelers—from hotels and transportation to custom experiences worldwide, for both business travelers and executive groups. This role requires outstanding communication skills, strong supplier negotiation abilities, and an uncompromising dedication to exceptional quality of service.

• Corporate Client Management: Act as the main point of contact for corporate accounts and VIP travelers, handling complex business travel requests via email, phone, chat, or CRM, and ensuring a world-class experience at every stage.
• Expert Travel Consulting: Advise corporate travelers and travel managers on the best options; provide tailored solutions for flights, hotels, transfers, and premium services worldwide.
• Online & Offline Booking Mastery: Book travel services through our online platform and work directly with our global supplier network for offline arrangements—hotels, DMCs, transfers, rail, ferries, cruises, and airlines.
• Supplier Relations: Source options and negotiate directly with hotels, service partners, and travel providers to secure the most optimal agreements on rates, terms, and conditions for corporate clients.
• Lifecycle Support: Manage the full cycle of each booking, including confirmations, payments (including virtual card processing), vouchers, changes, cancellations, and refunds—delivering seamless support from inquiry to post-trip resolution.
• Internal Collaboration: Coordinate closely with Online Support, Finance, Product, Sales, and Account Management to ensure operational excellence and smooth information flow for corporate partnerships.
• Quality & SLA Control: Resolve operational issues, monitor performance against SLAs, and proactively escalate incidents to deliver a consistently high standard of corporate travel service.

Qualifications

• Experience in business travel management, premium customer service, TMC, DMC, or high-touch corporate travel operations.
• In-depth knowledge of hotel and airline operations and global destination management.
• Upper-Intermediate (B2+) level of English and Italian is required.
• Strong interpersonal, written, and verbal communication abilities; able to confidently work with demanding corporate clients and negotiate with suppliers.
• Proven capacity to handle multiple, complex corporate requests simultaneously with outstanding accuracy and professionalism.
• Comfortable with CRM systems, online booking tools, and other travel management technologies.
• Proactive and resourceful in resolving challenges in a fast-paced corporate travel environment.

Benefits

• Flexibility to work from anywhere.
• Attractive base plus bonus structure.
• Collaborate with leading global companies and manage travel for top executives.
• Advance your career handling challenging, high-profile cases.
• Ongoing training, seminars, and opportunities to attend top industry events.
• Take advantage of corporate rates and unique travel discounts worldwide.

The Process

• Intro Chat: Welcoming conversation with our HR team.
• Remote Set-Up Check: Quick internet speed test to ensure remote readiness.
• Manager Interview: In-depth discussion about your experience and the role specifics.
• Decision & Offer!