[Hiring] Corporate Travel Consultant @American Express Global Business Travel

Role Description

As a Corporate Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo, and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

Qualifications

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre or Amadeus is Preferred)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Requirements

• This is a 100% Remote Full Time Opportunity.
• This position works on a 5-day work week, with each shift spanning 7.5 hours (excluding lunch break).
• Your regular working hours will be scheduled between 8AM to 8PM across weekdays, weekends, and public holidays.
• Applicable weekend shift penalties will apply.
• Location: New South Wales, Australia

Benefits

• Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT.
• Connect with colleagues through our global INclusion Groups, centered around common identities or initiatives.
• And much more!