[Hiring] Corporate Senior Travel Consultant @BCD

Role Description

The Senior Travel Consultant is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, multi-regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You will work independently on requests as assigned and take the initiative to provide assistance.

The Senior Travel Consultant works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when the team lead is absent.

What You'll Do

• Expertly use the appropriate BCD Travel tools and systems to complete requests
• Anticipate and provide assistance on potential challenges that may arise for the customer
• Respond to the customer promptly and provide the customer with your undivided attention to the request
• Seek opportunities to review operational processes and the commercial relationship with the customer and provide suggestions for improvement
• Perform quality management such as error management and assist in projects as assigned
• Meet individual and team goals

Qualifications

• Extensive Travel Agent experience
• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast‑paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
• Solid working knowledge of the travel industry, policies, procedures, and processes
• Advanced skills on GDS Amadeus
• Strong verbal and written communication skills in English
• Proven ability to handle multiple priorities simultaneously
• Demonstrated excellent professional customer service and problem resolution skills

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

Company Description

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity, and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress.

• With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel.
• Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services.
• In 2025, BCD achieved $24.4 billion in sales.