[Hiring] Concierge @Ultimate Jet Vacations

Role Description

Our Europe team is growing, and we're looking for a detail-oriented and proactive Concierge - Europe to join us! This role plays a critical part in creating unforgettable travel experiences by supporting our luxury travel advisors and ensuring smooth bookings and services for our clients. Your expertise will directly contribute to seamless European travel itineraries, from pre-booking through final quality checks.

You Will:

• Pre-Booking & Confirmation:
  • Build itineraries to UJV Europe standards and act as the main client contact post-booking.
  • Provide essential travel details (guides, packing lists, visas) and manage client inquiries via email and phone to ensure prompt, accurate resolution.
• Concierge Services:
  • Work alongside the Luxury Travel Advisor to coordinate personalized travel arrangements, including excursions, transfers, dining, spa treatments, and other itinerary specializations.
  • Ensure all bookings align with client preferences and update itineraries as needed.
• Quality Control:
  • Perform multiple quality checks on all bookings (flights, accommodations, transfers) to ensure accuracy and a smooth guest experience.
  • Prepare and deliver final travel documents to clients or advisors.
• Service-First Approach:
  • Maintain a service-first mindset, staying up-to-date with travel recommendations and ensuring every client request is addressed efficiently to meet or exceed expectations.
• Project & Document Management:
  • Keep travel guides, vendor databases, and additional resources like dining guides up-to-date, contributing to enhanced client experiences and maintaining service excellence.
  • Perform additional tasks assigned by the manager and/or their designees.

Qualifications

• 2+ years of luxury travel experience, with strong knowledge of the European tourism landscape.
• Native English fluency, both written and spoken, with excellent email etiquette.
• Experience using Google Drive and other reservation management systems.
• Detail-oriented, with a passion for managing intricate bookings and travel logistics.
• Strong interpersonal and customer service skills, with a service-first mindset.