[Hiring] Bilingual Travel Agent @Randstad

Role Description

We're looking for a Bilingual Travel Agent to join a vibrant and growing team that specializes in high-quality leisure travel support. In this full-time, remote role, you'll be a key player in supporting clients throughout their travel journey - with professionalism, care, and confidence.

Responsibilities

• Handle incoming omnichannel client interactions, build rapport, understand travel needs, and advise on destinations within budget.
• Provide relevant travel documentation, restrictions, guidelines, and safety tips in a clear, timely manner.
• Organize and book tickets, accommodations, insurance, ground transportation, rental cars, and tours.
• Advise on and facilitate leisure, group, and multi-destination travel bookings.
• Securely handle client data in compliance with privacy guidelines and policies.
• Collaborate with the travel team to deliver exceptional service and enhance program knowledge.
• Follow standard travel procedures and policies.
• Cross-sell products and services where applicable.
• Maintain quality assurance scores, KPI requirements, and schedule adherence.

Qualifications

• 3+ years' experience in the travel industry (retail or leisure focus).
• 1+ year of customer service in a high-touch environment.
• Proficiency in Amadeus (GDS) is required.
• Certifications: TICO (mandatory) & OPC (if based in Quebec).
• Bilingual: Fluent in English and French, both written and spoken.
• Strong communication and multitasking skills.
• Ability to work independently and manage priorities.

Requirements

• A stable wired internet connection (WiFi not recommended).
• Must have access to their own computer for the first week.

Benefits

• Salary: $22/hour + access to a recognition and rewards program (monetary & non-monetary).
• Schedule: 40 hours/week, rotating monthly shifts.
• Location: 100% remote (anywhere in Canada).
• Employment Type: Full-time contract, with the possibility of permanency after probation.
• 2 weeks of paid training, followed by 2-4 weeks of nesting.
• Provided work equipment after successfully completed the first week.
• Upon permanency: salary revision after 3 months, bonus opportunities, pension plan, paid care and vacation days.