[Hiring] Supply Chain & Accounts Support Coordinator @Emapta

Role Description

The Supply Chain & Accounts Support Coordinator plays a critical role in optimizing inventory, supplier relationships, and financial processes that support veterinary care across Australia.

Qualifications

• 3 to 5 years of experience in supply chain, inventory control, purchasing, procurement, logistics, accounts payable support, or supply chain administration
• Proficiency in NetSuite ERP and intermediate to advanced Microsoft Excel
• Hands-on involvement in processing or reviewing supplier invoices, purchase orders, and reconciliations
• Excellent attention to detail and analytical problem-solving abilities
• Effective written communication skills
• Solid organizational and time management skills
• Ability to manage multiple priorities and drive issues through to resolution

Requirements

• Familiarity with ZoneCapture or other accounts payable automation solutions
• Knowledge of accounts payable processes, supplier reconciliations, and supplier claims
• Capability to create and schedule NetSuite saved searches and reports
• Exposure to working with international suppliers and manufacturers
• Knowledge of NetSuite reporting, dashboard maintenance, and data analysis
• Experience supporting inventory discrepancy investigations

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Key Responsibilities

• Support the Supply & Demand Planning Manager with day-to-day supply chain administration and coordination activities.
• Monitor, investigate, and follow up NetSuite cases raised by the Incoming Goods Team involving incorrect stock, short-dated or near-expiry stock, damaged stock, missing stock, quantity discrepancies, and product labeling or packaging issues.
• Ensure all cases are accurately documented, tracked, and updated within agreed timeframes.
• Liaise with suppliers, manufacturers, and internal stakeholders, including Warehouse, Purchasing, Customer Service, and Finance, to resolve stock-related discrepancies.
• Coordinate supplier credit requests, replacement stock requests, and corrective actions as required.
• Maintain accurate records of supplier correspondence, case notes, and resolutions in NetSuite.
• Escalate unresolved or complex issues to the Supply & Demand Planning Manager as required.
• Provide regular updates on open cases, aged cases, and supplier issue trends.
• Support the Finance and Supply Chain teams with the accurate processing and review of supplier invoices and bills in NetSuite.
• Review supplier invoices and bills to ensure alignment with approved purchase orders and goods received.
• Process supplier invoices and bills in NetSuite in accordance with internal procedures.
• Investigate invoice discrepancies, including pricing, quantities, freight charges, and missing documentation.
• Liaise with suppliers and internal stakeholders to resolve invoice queries and mismatches.
• Raise and track cases involving supplier invoices that do not align with approved purchase orders or stock receipts.
• Support supplier reconciliations and follow up supplier credits as required.
• Maintain accurate supplier billing records and supporting documentation.
• Support Finance with invoice workflow administration and bill processing queries.
• Support reporting visibility, data integrity, and case management through the effective use of NetSuite and related reporting tools.
• Create, maintain, and monitor NetSuite cases, saved searches, workflows, and related administrative tasks.
• Develop, run, analyze, and distribute NetSuite reports to support inventory, purchasing, supplier performance, accounts payable, and operational activities.
• Schedule recurring reports and ensure stakeholders receive timely and accurate information.
• Maintain reports on open supplier cases, invoice discrepancies, outstanding supplier credits, stock discrepancy trends, and purchasing and supplier performance metrics.
• Assist with master data maintenance and system housekeeping across supplier, product, purchasing, and inventory records.
• Identify and correct discrepancies to maintain NetSuite data integrity.
• Assist with reporting enhancements, dashboard updates, and process improvements.

Key Performance Indicators

• Update and progress supplier discrepancy cases within agreed timeframes.
• Process supplier invoices and bills in NetSuite accurately and on time.
• Reduce aged unresolved supplier and invoice discrepancy cases.
• Maintain the accuracy of NetSuite data and reporting.
• Follow up supplier credits, replacements, and invoice queries promptly.
• Deliver high stakeholder satisfaction with reporting, case follow-up, and invoice administration support.