[Hiring] Freight Operations Specialist @Passport

Role Description

We are seeking a detail-oriented Freight Operations Specialist to manage end-to-end freight for Passport Global clients. This role coordinates shipments from supplier pickup through customs clearance and final warehouse delivery, while overseeing documentation, tracking, expense reporting, and partner communication.

• Manage international air, ocean, and ground shipments from origin through customs clearance, delivery, and warehouse receipt.
• Request and compare quotes, recommend routing based on cost and transit time, and book approved shipments.
• Coordinate cargo-ready dates, pickups, product and carton label approvals, and delivery appointments with manufacturers, carriers, and warehouses.
• Prepare and review packing lists and commercial invoices; verify consignee details, addresses, Incoterms, HS codes, and country-of-origin information; coordinate customs clearance and review entry summaries.
• Track shipments, keep client-facing trackers current, communicate status and delays, and resolve shipment exceptions.
• Use TMS and WMS platforms to manage bookings, shipment milestones, and warehouse receiving; maintain accurate shipment records.
• Prepare monthly client expense reports covering warehouse costs, inbound and outbound freight, and products sourced by Passport Global.
• Audit 3PL and freight charges, resolve billing discrepancies, coordinate credits, and identify service or cost improvements.

Qualifications

• Experience managing international freight shipments end to end across multiple modes.
• Strong knowledge of freight operations, Incoterms, shipping documentation, and customs clearance processes.
• Hands-on experience with TMS and WMS platforms.
• Excellent attention to detail, organization, communication, and follow-through; able to manage multiple shipments and deadlines.
• Analytical and proactive problem-solver who can coordinate effectively with clients, manufacturers, forwarders, brokers, and warehouses.
• Degree in Logistics, Supply Chain Management, International Business, or related field preferred; equivalent experience considered.