[Hiring] Director, Supply Chain Operations @OpenLoop Health

Role Description

OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Pharmacy Operations & Supply Chain team owns the journey from the moment a provider writes a prescription to the moment medication reaches the patient's door — across a network of 20+ fulfillment partners.

The function has scaled faster than its operating model. The configuration that routes every order and the processes that get medication out the door were built to survive rapid growth, not to scale — much of it manual, undocumented, and concentrated in a few people. Volume has roughly tripled, and we are building the function out, including splitting leadership into two directors.

As Director, Supply Chain Operations, you own the execution engine of the function — everything that turns a plan into medication delivered. That spans two areas:

• Systems & Formulary
• Network & Fulfillment Operations

You report to the VP, Pharmacy Operations & Supply Chain and partner with a peer Director who owns Demand & Supply Planning. This is a build role — harden the processes, close the documentation gap, and partner with Product daily to replace manual workarounds with real infrastructure.

What You'll Do

• Own Systems & Formulary:
  • The configuration that determines how every medication order flows — products, dose, titration, cadence, state, and pharmacy partner.
  • SKU/formulary builds, state-by-state routing, and integration health across the ordering platform and partner systems.
  • Treat configuration accuracy as patient-facing and build validation into how changes ship.
• Own Network & Fulfillment Operations:
  • The partner-pharmacy network (relationships, capacity, pricing, sourcing and onboarding, and 50-state coverage).
  • End-to-end order fulfillment (exception resolution, carrier and cold-chain issues, and returns).
• Own service levels and routing outcomes:
  • Drive turnaround SLAs across the fulfillment network, balancing service, quality, and cost.
  • Redesign exception handling so volume stops producing manual backlog.
• Partner deeply with Product and Engineering — daily:
  • Translate operational problems into requirements and drive scalable tooling (order triage and status visibility, network management, formulary configuration).
• Harden and rebuild pharmacy operational processes:
  • Take the order-flow and partner-side processes built to survive growth and rebuild them to scale.
• Close the documentation gap:
  • Build the reference infrastructure the organization currently gets from Slack.
• Own operational readiness for new products and formulations:
  • Partner with clinical counterparts on what comes to market, then drive testing, state coverage, SKU build-out, and launch.
• Partner with Quality & Compliance on audit and inspection readiness.
• Lead and develop a multidisciplinary team:
  • Across Systems & Formulary and Network & Fulfillment Operations.
  • Hire, manage performance directly, define clear ownership across lanes, and reduce key-person risk.
• Champion automation and technology that streamline workflows and improve data capture across the function.
• Other duties as assigned.

Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years in operations, fulfillment, systems, or pharmacy operations, including 4+ years leading teams.
• Proven people leadership across disciplines.
• Demonstrated success scaling a high-volume operations or fulfillment function.
• Demonstrated partnership with Product or Engineering on operational tooling.
• Track record standing up process, documentation, and repeatable systems.
• Experience owning a configuration, routing, or order-flow layer.
• Comfortable operating across systems you don't control.
• Vendor and network management experience.
• Excellent cross-functional leadership and communication.
• Comfortable in a fast-moving, flat-structure environment.

Preferred Qualifications

• 503A compounding pharmacy experience, or pharmacy / healthcare / regulated-industry background.
• Familiarity with pharmacy management systems and order-routing or API integration environments.
• Cold-chain or temperature-controlled fulfillment experience.
• Continuous-improvement or Lean background.

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Company Description

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.