[Hiring] Strategy & Operations Manager @Twilio

Role Description

This position will be responsible for unlocking exceptional growth for Twilio’s customers and business. We are seeking a high-achieving individual to join Twilio’s Strategic Growth team in the Industry Relations & Strategic Growth organization. In this high-visibility role, you will tackle executive-level strategic problems that have no straightforward answers while moving quickly to keep pace with the fast-moving communications and AI ecosystem. You will unlock new customer use cases, improve the quality of our global telecommunications network, and drive profitability. You will do this by defining complex problems and solving them through first-principles thinking, data analysis, storytelling, interviews, and collaborative cross-functional relationships. You will be an owner of strategic projects with significant autonomy and will engage with senior executives to present your recommendations and accelerate decisions.

You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact in product-led growth, international expansion, compliance, and go-to-market. If you have an extreme owner / founder mindset, move fast, and want to solve big challenges in a rapidly growing space, you’ll find yourself at home.

Responsibilities

• Strategic Decision-Making: Partner with executive leadership to define, model, and execute high-impact business strategies across messaging, voice, and AI communications ecosystems.
• Cross-Functional Leadership: Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and GTM teams to achieve core company goals.
• End-to-End Ownership: Take full accountability for VP-level strategic goals, delivering mission-critical projects on schedule while optimizing customer experience.
• Executive Communication: Synthesize complex technical and strategic data into concise executive presentations, strategic memos, and board-level reporting.
• Data-Driven Modeling: Perform data analysis and build quantitative models to solve complex, unstructured business challenges under tight timelines.
• Domain Expert: Lead as the Subject Matter Expert for global connectivity initiatives, advising executive leadership and driving results across reach, quality, and profitability.

Qualifications

• 4-6 years of experience in strategy, operations, management consulting, product, or growth roles.
• Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations that drive rapid decision-making.
• Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance across individual contributors to VP levels.
• Proven ability to think critically and apply structured problem-solving techniques to unfamiliar challenges.
• Strong proficiency in data analysis and visualization e.g., SQL, Looker, Tableau, Coefficient, Airtable.
• Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.

Desired

• Experience in SaaS, technology, management consulting, banking, or other fast-paced environments.
• Experience using AI to accelerate productivity e.g. Claude, OpenAI, Gemini, Glean.
• Familiarity with telecom, messaging, and voice networks.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• And much more

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $128,560.00 - $160,700.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000.00 - $170,000.00
• Based in the San Francisco Bay area, California: $151,120.00 - $188,900.00

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.

Application Deadline

Applications for this role are intended to be accepted until November 19, 2026, but may change based on business needs.

Company Description

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.