[Hiring] Strategy & Operations Lead @eTeam

Role Description

We are seeking an experienced IT Strategy, Operating Rhythm & Transformation Consultant to support our team in diagnosing current-state ways of working, identifying opportunities for improvement, and driving execution of operating rhythm and governance/ways of working changes. The ideal contractor has strong strategic thinking capabilities, excellent communication and facilitation skills, and a proven consulting toolkit that enables them to translate ambiguity into clear problem statements, actionable recommendations, and high-quality deliverables.

• Discovery & Analysis
  • Conduct structured discovery sessions and interviews to understand current operating model, processes, decision flows, and team interactions.
  • Identify pain points, gaps, inefficiencies, and root causes across people, process, technology, and governance.
  • Synthesize qualitative and quantitative data into clear insights and problem statements.
• Strategy & Recommendation Development
  • Develop options, hypotheses, and recommendations for operating model adjustments and workflow enhancements.
  • Redesign or propose changes to the operating rhythm, including cadences, governance, decision-making forums, and cross-functional touchpoints.
  • Translate insights into strategic frameworks and clear narrative storylines.
• Execution & Change Support
  • Partner with leaders and teams to implement agreed-upon operating model and rhythm changes.
  • Support rollout of new processes, meeting structures, communication norms, and accountability mechanisms.
  • Monitor progress, surface risks, and adjust implementation plans as needed.
• Facilitation & Collaboration
  • Facilitate workshops, working sessions, and alignment forums to gather input, build consensus, and drive decisions.
  • Act as a thought partner to leadership and cross-functional teams, bringing structure and clarity to ambiguous discussions.
• Deliverable Creation
  • Produce high-quality presentations, analyses, frameworks, and materials that communicate insights and recommendations clearly and persuasively.
  • Create documentation that supports adoption and sustainability of new operating rhythms and processes.

Qualifications

• 5–10+ years of experience in management consulting, strategy, operating model design, organizational effectiveness, or related roles.
• Strong analytical and strategic thinking skills with the ability to structure ambiguous problems.
• Excellent communication, facilitation, and storytelling abilities.
• Demonstrated experience running discovery sessions, identifying operational issues, and designing improved operating rhythms.
• High proficiency in creating executive-ready materials (e.g., decks, frameworks, narrative documents).
• Strong stakeholder management and collaboration skills across multiple levels of an organization.
• Ability to work independently, manage deadlines, and drive work forward with minimal oversight.

Requirements

• Experience with organizational design, business process redesign, or enterprise transformation initiatives.
• Background in tech, product, or cross-functional operating models (optional).
• Familiarity with change management practices and adoption strategies.