[Hiring] Strategy & Operations Contractor @Abacus

Role Description

Position: Strategy & Operations Contractor, MXp/CXI/Platform. Potential for extension.

Shift time: 9 am to 5 pm

Total years of experience: 2-3

Relevant years of experience: 2-3

Travel Involved: None

Onsite Job or Remote: Remote Preferred

Skills:

• SQL and data analysis
• AI tools for analysis and automation
• Escalation management
• Strategic recommendations
• Project management
• Cross-functional communication
• Campaign operations
• JIRA

About the Role:

• Operate as a self-directed strategy and operations partner to the DashPass Member Experience (MXp), CXI, and Platform teams at DoorDash.
• Own workstreams end to end: digging into data with SQL and AI tools to answer open questions and recommend actions.
• Take point on customer escalations from first report through resolution.
• Execute campaigns and platform experiences that reach millions of DoorDash consumers.
• Work across Strategy, Marketing, CRM, Legal, Finance, Engineering, Analytics, and Customer Experience.

You're excited about this opportunity because you will:

• Run your own workstreams with real autonomy.
• Use SQL and AI tools daily to size opportunities, track spend and redemption, validate eligibility populations, and turn raw data into insights.
• Own high-visibility customer escalations end to end.
• Drive execution of consumer-facing campaigns and platform experiences.
• Directly influence DoorDash's quarterly performance and consumer satisfaction.

We're excited about you because...

• You operate autonomously and thrive in ambiguous, fast-moving environments.
• You are strong in SQL and can go deep on your own.
• You use AI tools to work faster and go deeper.
• You turn analysis into actionable insights.
• You own customer escalations end to end.
• You have strong project management skills.
• You are comfortable navigating operational tooling.
• You have excellent cross-functional communication skills.
• You have a strong eye for detail.
• You have a growth mindset and can identify process improvement opportunities.

Qualifications

• 2-3 years of relevant experience in strategy and operations.
• Strong SQL skills.
• Experience with AI tools for data analysis.
• Project management experience.
• Excellent communication skills.
• Detail-oriented with a strong focus on quality.

Requirements

• Ability to work autonomously and manage multiple initiatives.
• Strong analytical and problem-solving skills.
• Experience in escalation management.
• Familiarity with operational tooling and campaign management.

Benefits

• Great compensation packages.
• Comprehensive health benefits.

Company Description

• We are leaders - Leadership is not limited to our management team.
• We are doers - We believe the only way to predict the future is to build it.
• We are learners - We're not afraid to dig in and uncover the truth.
• We are customer-obsessed - Our mission is to grow and empower local economies.
• We are all DoorDash - The magic of DoorDash is our people.