[Hiring] Strategy & Business Operations Associate @Imagen Technologies

Role Description

We are seeking an ambitious Strategy & Business Operations Associate to act as an internal consultant and 0-to-1 builder at the heart of our fastest-growing operations. Reporting directly to leadership in Finance & Business Operations, you will tackle the company’s most complex, unstructured challenges – turning high-stakes operational friction into scalable, tech-enabled realities that directly drive our growth trajectory.

This is a high-visibility, cross-functional role with an uncapped ceiling for organizational impact. You will collaborate directly with leaders across various departments to own mission-critical initiatives end-to-end. Your projects will be crucial to scaling our operating model.

Example Areas of Focus:

• Operations Scalability & Process Automation:
  • Process Mapping & Friction Identification: Map end-to-end operational workflows to identify bottlenecks, capacity constraints, and error-prone manual steps.
  • Workflow Design & Automation: Design, test, and deploy standard operating procedures (SOPs) alongside AI-assisted automated workflows to eliminate repetitive manual data entry and streamline core operations.
  • Process Ownership & Optimization: Take end-to-end ownership of core operational processes, establishing operational metrics, tracking efficiency gains, and driving step-change improvements in capacity and lead times.
• Vendor Strategy, Tooling & Product Ops:
  • Software & Tooling Audits: Conduct comprehensive evaluations of active internal software tools, vendor contracts, and tool utilization pain points.
  • Build vs. Buy & Procurement: Lead vendor RFP processes, "build vs. buy" evaluations, pricing model analyses, SLA negotiations, and contract terms for mission-critical software and service providers.
  • Product Operations & Alignment: Act as the connective tissue between Operations and Product/Engineering to operationalize new features and gather operational requirements.
• Cross-Functional Execution & Strategic Initiatives:
  • Executive Decision Support: Conduct deep-dive quantitative analyses and draft executive memos to drive alignment among senior leadership on high-stakes operational choices.
  • Ad-Hoc High-Impact Projects: Serve as a flexible operator to tackle emerging, unstructured "firefighting" projects and 0-to-1 strategic initiatives across the organization.

Qualifications

• 2 – 4 years of experience in high-caliber business environments, including top-tier management consulting firms, investment banking, or Strategy & Operations / BizOps at high-growth tech startups.
• Process & Automation Orientation: Demonstrated interest or hands-on experience in process or operational redesign, especially using AI tools.
• Highly organized and can successfully manage multiple work streams across different functions.
• Proactive and self-motivated to solve problems; comfortable with a high degree of responsibility and ambiguity.
• Strong quantitative and verbal skills with high attention to detail and low tolerance for failure.
• Excellent communicator with the ability to explain your processes, logic, and decisions.
• Possess a "no job is too big or too small" mentality to support the various needs of the business.
• Ideally healthcare experience, though not explicitly required.

Benefits

• Remote-first company.
• Base salary between $120,000 - $150,000, plus equity and benefits.