[Hiring] Manager / Senior Manager, Strategy & Operations @Intellect

Role Description

For management consultants and strategy professionals ready to become hands-on operators.

We are hiring several exceptional management consultants, strategy professionals and other strongly trained generalists to take on high-priority strategic and operating mandates across Intellect. This opportunity is particularly suited to people who have developed rigorous problem-solving capabilities in consulting, strategy, transformation or other demanding environments and now want to become hands-on operators.

This is not a conventional internal strategy or advisory role. You will be expected to:

• Move beyond diagnosing problems and making recommendations.
• Work through operational detail to implement solutions, build capabilities and deliver measurable results.

This search spans several priority mandates rather than a single central Strategy & Operations team. Depending on your experience, strengths and Intellect’s needs, you may initially lead a cross-functional strategic initiative or move directly into an embedded operating role within areas such as:

• Operations
• Commercial enablement
• Business performance
• New product and offering development
• Market development
• Strategic initiatives
• Embedded operating ownership

Your initial mandate could involve one or more of the following:

• Improving service delivery, workforce planning, quality, efficiency, automation, performance management and operating processes.
• Strengthening sales processes, pipeline management, pricing, proposals, commercial analytics, account planning and coordination between commercial and delivery teams.
• Building management systems, KPIs and operating cadences, then leading interventions that improve functional or market performance.
• Identifying unmet customer or market needs, developing and validating new products, services or propositions, building the business and operating case, and working cross-functionally to launch and scale them.
• Evaluating and developing new markets, customer segments, strategic partnerships or routes to market.
• Leading high-priority, cross-functional work sponsored by Intellect’s senior leadership.
• Joining a priority function or taking direct responsibility for a defined team, capability, programme or business area where there is a strong fit.

Responsibilities

• Solve High-Priority Business Problems
• Take ownership of complex priorities that materially affect Intellect’s growth, performance or ability to scale.
• Structure ambiguous problems, identify the questions and drivers that matter, and translate analysis into clear decisions and action.
• Develop practical recommendations grounded in data, frontline realities, customer needs and commercial considerations.
• Work directly with functional, market and senior leaders to define priorities, resolve constraints and maintain momentum.
• Make sound decisions despite incomplete information, competing priorities and limited resources.
• Move from Strategy to Execution
• Own initiatives end to end, from diagnosis and business-case development through implementation and measurable results.
• Translate decisions into practical implementation plans with clear owners, milestones, dependencies and success measures.
• Work alongside the teams responsible for execution rather than handing initiatives over after the analysis is complete.
• Use data and frontline insight to identify constraints, test interventions and improve outcomes quickly.
• Track results, identify where execution is falling short and intervene directly to get initiatives back on course.
• Build the processes, tools, operating cadences and accountability required to sustain improvements.
• Build Operating Capabilities
• Improve how relevant parts of Intellect plan, measure and manage performance.
• Build management systems, dashboards, review processes and decision frameworks that improve execution and accountability.
• Strengthen coordination across functions, markets and levels of seniority.
• Help translate strategic or commercial priorities into scalable operating models and repeatable playbooks.
• Build the capabilities, processes and team structures required for your area to operate effectively.
• Take on increasingly broad operating responsibility as organisational needs and your capabilities evolve.

Qualifications

• Approximately 4-10 years of experience, ideally including time in management consulting, strategy, transformation, professional services or another demanding operating environment.
• Strong training in structured problem-solving and ability to bring clarity to complex or ambiguous situations.
• Strong analytical and communication skills with the ability to independently produce work ready for senior leadership decisions.
• Desire to move from advising organisations to helping build and operate one.
• Energized by implementation and ownership, not only recommendations or presentations.
• Commercially minded with an understanding of how operational, customer and financial considerations connect.
• Ability to work effectively with incomplete information, competing priorities and limited resources.
• Highly analytical and comfortable working with data, without allowing analysis to become a substitute for action.
• Ability to influence senior stakeholders while building trust and credibility with teams responsible for day-to-day execution.
• Combination of high standards with low ego, willing to move between strategic questions and detailed operational work.
• Natural ownership, reliable follow-through and maintenance of high standards without requiring extensive direction.
• Comfortable working across functions, cultures, markets and levels of seniority in a fast-moving organisation.
• Experience in healthcare, technology, insurance, enterprise services or multi-market businesses is helpful but not required.
• Motivated by the opportunity to become a substantive operator and build something meaningful, while helping Intellect expand access to high-quality mental healthcare.

Benefits

• Work directly on consequential business problems with senior leaders in a fast-growing regional healthcare company.
• Move beyond advising businesses and build genuine experience owning and operating one.
• Take meaningful responsibility earlier than you may receive in a traditional consulting or corporate environment.
• Gain exposure to different functions, markets and dimensions of building and scaling a regional business.
• Find an initial mandate that makes effective use of your strengths while addressing a genuine business priority.
• Earn the opportunity to take on broader functional, market or business responsibilities through demonstrated impact.
• Apply your capabilities to a mission that meaningfully improves access to mental healthcare.

Why You’ll Love Working With Us

• Global company – work in a diverse environment with people from nearly 20 countries.
• Generous leave policy – time off to rest and recharge.
• Christmas week off – company-wide break during Christmas, separate from annual leave.
• Birthday leave – enjoy a day off on your birthday.
• Quarterly mental health days – one day off every quarter to focus on your wellbeing.
• Flexible work arrangements – work in a way that suits your lifestyle and goals.
• Work-life balance – a culture that values personal time and long-term wellness.
• Medical coverage – comprehensive insurance for peace of mind.
• Performance bonus – high performance is recognised and rewarded.
• Development budget - annual allowance to support your professional development.
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care.
• Socials and communities – regular non-work events/activities to connect and have fun together.