[Hiring] Head of Strategy, Customer Data Management @Nextens

Role Description

We are looking for a strategy leader to shape the future of our Customer Data Management business across the UK and Ireland. This highly collaborative role brings together market strategy, customer needs, data, technology, and commercial execution to identify opportunities, evolve propositions, and turn them into clear business priorities.

• Define and maintain the UK and Ireland strategy for Customer Data Management, including priority markets, customer needs, growth opportunities, and competitive positioning.
• Use customer, market, regulatory, and competitor insight to inform strategic choices and investment priorities.
• Shape compelling customer propositions and ensure they are supported by clear positioning, packaging, and commercial models.
• Translate customer and market needs into strategic requirements for product, data, technology, and operational teams.
• Develop business cases for new and enhanced capabilities, balancing immediate commercial opportunities with longer-term growth.
• Lead cross-functional initiatives that improve customer outcomes and support the continued development of scalable data solutions and services.
• Establish meaningful measures of customer value and proposition effectiveness.
• Support Sales, Pre-Sales, and Marketing through clear value propositions, market insight, customer evidence, and sector-specific narratives.

Qualifications

• Significant experience in consumer data, data quality, master data management, identity resolution, data governance, or a closely related data-driven market.
• Strong strategic and commercial judgement, with experience of market strategy, proposition development, or product strategy.
• The ability to translate complex customer challenges into clear business, data, and technology priorities.
• A successful track record of leading cross-functional change in a matrixed organisation.
• Strong stakeholder management and influencing skills, including the confidence to work with senior leaders and customers.
• Excellent analytical skills and the ability to combine quantitative evidence with customer and market insight.
• The ability to explain complex data concepts in clear, commercially relevant language.
• Curiosity about emerging customer needs, technology, regulation, and competitive developments.

Requirements

• Research shows that some candidates are less likely to apply unless they meet every requirement. If you're interested in the role and believe you can contribute, we encourage you to apply even if your experience doesn't align perfectly with every criterion.

Benefits

• We know your well-being and happiness are key to a long and successful career. We are delighted to offer country-specific benefits.
• We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contact 1-855-833-5120.
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