[Hiring] Zabbix Engineer @Wifinity

Role Description

The primary focus is delivery of the client’s monitoring solution. This role is not a BAU NOC position; it is programme-driven. This deployment will form the reference model for future enterprise monitoring capability.

• Monitoring Delivery & Platform Development
  • Design, build, and enhance the Zabbix monitoring platform
  • Develop templates, discovery rules, triggers, thresholds, and integrations
  • Ensure consistent and scalable configuration across all monitored devices
• Service-Aware Monitoring
  • Implement monitoring that reflects:
    • Service health
    • Customer impact
    • End-user experience
  • Move beyond simple device availability toward service-level observability
• Alerting & Signal Quality
  • Design and tune alerting models aligned to business impact
  • Reduce false positives and alert noise
  • Ensure alerts are actionable and support efficient triage by the NOC
• Integration & Data Enrichment
  • Integrate Zabbix with:
    • Vendor platforms
    • APIs and SNMP sources
    • Synthetic monitoring solutions
  • Support development of a “single pane of glass” for monitoring visibility
• Service, Location & Impact Mapping
  • Enable device → service → location correlation
  • Improve accuracy of incident communications and field dispatch information
  • Support alignment with service and asset data sources
• Operational Alignment
  • Define and support SOPs for alert triage and escalation
  • Work with NOC and service teams to improve:
    • Incident workflows
    • Problem management integration
  • Support continual service improvement initiatives

Qualifications

• Degree in IT, Networking, or related discipline (or equivalent experience)
• Relevant industry certifications (e.g. CCNA, Network+, ITIL) desirable

Requirements

• Strong hands-on experience with Zabbix (design, build, optimisation)
• Solid understanding of network monitoring across:
  • WAN, routing, switching, WiFi and service layers
• Experience with:
  • SNMP and device telemetry
  • API integrations
  • Synthetic / user experience monitoring
  • Scripting and automation capability (e.g. Python, Bash or similar)
  • Experience designing alerting logic and monitoring frameworks
• Exposure to service-aware monitoring or observability approaches (desirable)
• Experience working in a network operations or monitoring environment
• Strong troubleshooting and analytical skills
• Ability to prioritise and manage incidents based on impact
• Familiarity with ITIL-based incident and problem management processes
• Customer-focused mindset with emphasis on service outcomes
• Strong communication skills, including ability to translate technical detail into customer-friendly output
• Proactive and analytical approach to problem-solving
• Ability to work effectively in a fast-paced, evolving delivery environment

Benefits

• Competitive salary
• Annual Leave Buy & Sell Scheme
• Remote first working environment for better work/life balance