[Hiring] WordPress Developer @GoDaddy

Role Description

As a WordPress Developer on GoDaddy’s WordPress Premium Support team you’ll provide fast, professional, and top-tier service using your WordPress expertise. You'll be the go-to expert who helps customers quickly resolve their website issues and get back on track.

• Troubleshoot user interface issues using HTML, CSS, JavaScript, and PHP
• Manage all technical aspects of WordPress with efficiency and attention to detail
• Conduct audits, troubleshoot plugin and theme conflicts, and handle plugin/theme installations
• Manage and troubleshoot MySQL databases
• Serve as the expert liaison for GoDaddy call center employees regarding WordPress-related questions or issues
• Deliver excellent customer service via email and support tickets, ensuring timely follow-ups and empathetic communication
• Collaborate effectively across departments and levels within the organization to resolve customer issues

Qualifications

• 2+ years experience in working with WordPress
• Proficiency with browser debugging tools
• Strong understanding of CSS modifications to ensure consistent style across platforms and browsers
• Experience in working with WooCommerce and its add-ons is a plus
• Experience with website speed optimization techniques
• Solid understanding of MySQL, phpMyAdmin, and the WordPress database structure
• Basic knowledge of SSH
• Patience, empathy, and a passion for helping less technical customers resolve website issues

Requirements

• Experience in using a ticket system to answer and resolve customer issues
• Experience working toward KPI's and Net Promoter Score (NPS)

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave

Company Description

GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all.

• GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work.
• Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success.
• At GoDaddy, we know diverse teams build better products—period.
• We prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day.