[Hiring] Web Agency Specialist @Lightspeed Commerce

Role Description

As a member of the Web Agency team, you will build and maintain ecommerce websites on Lightspeed’s Ecom platform (E-Series). This includes:

• Creating storefronts from templates
• Configuring core settings
• Preparing product catalogs
• Supporting ongoing website updates and escalations

You will collaborate with North American customers and internal teams to deliver ecommerce sites that are user-friendly, conversion-ready, and aligned with business goals.

What you’ll be doing:

• Build and launch ecommerce websites on E-Series using templates, including page creation, store configuration, and basic SEO setup.
• Support product catalog readiness, including setup, organization, and merchandising fundamentals to ensure strong ecommerce performance.
• Perform QA across desktop and mobile to ensure a smooth customer experience from navigation through to checkout.
• Provide ongoing website support via ticketing systems, troubleshooting issues and escalating when needed.
• Communicate clearly with customers and internal stakeholders, ensuring timely updates and resolution of issues.
• Coordinate with cross-functional teams in various stages of the build and support pipeline.

Qualifications

• Proven experience building ecommerce websites on at least one major platform such as Shopify, WooCommerce, BigCommerce, or similar.
• Previous experience configuring ecommerce fundamentals including navigation, collections/categories, product pages, and store policies.
• Comfortable with basic web concepts such as HTML/CSS and how themes/templates work.
• Familiar with website analytics basics and readiness concepts (Google Analytics and Search Console or equivalent).

Benefits

• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• Benefits you can enjoy from day one:
• HMO for you and your 2 dependents (Maxicare)
• 15 Vacation leaves
• 10 Sick leaves
• Government Mandated Benefits
• Food Allowance of 1000PHP per month
• Work from Home Allowance of 1000PHP per month
• Health and wellness benefit of 7500PHP per year
• Free LinkedIn Learning License
• Free access to Mental Health support and coaching services
• Opportunity to grow your career in a company that values internal mobility
• Exciting online and in-person events hosted regularly by our Manila Culture Club