[Hiring] UIPath Support Engineer @McGraw Hill LLC.

Role Description

Make an Impact! Do you enjoy testing the limits of possibility? At McGraw Hill, our UiPath Support Engineer drives progress and helps build the future of learning. If you have the passion and technical expertise to thrive in an innovative and agile environment, we want to learn more about you.

This critical role within the Global Technology Services Organization is responsible for delivering innovative solutions across the McGraw-Hill Robotic Process Automations landscape, including:

• Automating business requirements or mundane processes at McGraw-Hill’s RPA Department.
• Interacting with other departments of McGraw-Hill’s Order to Cash, Sales force (CRM), Integrations, Oracle Fusion applications for Finance and PDH.

What can you expect from the position?

• Conduct reviews and analysis of business and information technology processes and solicit client requirements through interviews, workshops, and/or existing systems documentation or procedures.
• Build & support Automations (or BOTS) as RPA engineer to support McGraw-Hill’s RPA business and technical requirements.
• Determine underlying issues to common business problems and use appropriate influencing, negotiation, and change management techniques to implement best practice solutions.
• Responsible for the quality of the Automations delivered and ensuring it meets business expectations.
• Define and communicate the process and organizational impacts of the new technology solution.
• Work with the business teams to understand organizational & business process change management impacts due to the new technology.
• Troubleshoot existing automations and implement permanent fixes to the bugs identified.

Qualifications

• Degree in Management Information Systems / Computer Science (or equivalent).
• Certification - UIPath or equivalent Robotic Process Automation tool.
• Minimum 5 years of experience implementing Enterprise Business Systems in large global organizations.
• Prior implementation of large-scale automations by utilizing Robotic Process Application is required; multiple implementations preferred.
• Artificial intelligence (AI) and Agentic AI experience are a plus.
• Multiple years of large-scale automations experience are preferred.
• Expertise in UiPath Studio, Orchestrator and administrator activities.
• Thorough knowledge on Document Understanding, Machine Learning Models.
• Experienced in utilizing screen scraping, data scraping, and UI automation selectors to interact with applications.
• API (REST, SOAP, etc.) experience and exception handling.
• Develop and test automation workflows with best practices.
• Develop reusable components where applicable; production support provided for processes delivered.
• Thorough understanding of Automations development and testing lifecycle, preferably working in Offshore/Outsourcing development and support models.
• Background in the Publishing or Media & Entertainment industry (or similar) is desirable.
• Preferred but not mandatory: Project management, lean, six-sigma experience.
• Ability to work cross-functionally in agile or hybrid environments.

Soft Skills

• Proven analytical, decision making & judgment skills, leadership, interpersonal and negotiation skills.
• Excellent communication and stakeholder-management abilities.
• Strong attention to detail and structured thinking.

Benefits

• Opportunity to own your growth and develop in a culture of curiosity and innovation.
• Collaborative environment where everyone shares a passion for success.