[Hiring] Technical Solutions Engineer @Vatica Health

Role Description

We are seeking a highly motivated and detail-oriented Technical Solutions Engineer to join our dynamic team. The successful candidate will be responsible for overseeing the implementation, optimization, and ongoing support of our healthcare IT solutions for clients. This role requires a strong blend of technical expertise, analytical thinking, and knowledge of healthcare industry practices.

• Collaborate with stakeholders to gather, analyze, and translate business requirements into scalable technical solutions, particularly related to healthcare data analytics.
• Analyze healthcare data sets to identify trends, patterns, and anomalies that inform solution design and performance improvements.
• Lead and support the implementation of healthcare IT solutions, ensuring successful deployment and integration.
• Partner with clients to assess needs, define requirements, and customize solutions aligned with their goals and operational workflows.
• Deliver knowledge transfer and training sessions to end-users, ensuring effective adoption and utilization of technology solutions.
• Provide ongoing technical support and troubleshooting, resolving client issues in a timely and efficient manner.
• Act as the primary point of contact for client inquiries, escalations, and feedback, coordinating with internal teams to drive resolution and continuous improvement.
• Monitor system performance and proactively identify opportunities for optimization to enhance client satisfaction and maximize value delivery.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Mathematics, Statistics, or a related field (Master’s preferred).
• 3-5 years experience implementing and supporting healthcare IT solutions.
• Proficiency in Unix, SQL, Python, or similar programming languages for data analysis and system support.
• Familiarity with healthcare data standards and regulations such as HL7, FHIR, and HIPAA.
• Strong analytical and problem-solving skills, with the ability to translate business needs into effective technical solutions.
• Solid understanding of healthcare industry workflows, standards, and regulatory requirements.
• Excellent communication skills, both written and verbal, with the ability to engage effectively with clients and cross-functional teams.
• Detail-oriented with strong organizational and analytical capabilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Requirements

• Instills Trust, Demonstrates Self-awareness & Interpersonal Savvy
• Builds trust by following through on commitments and leading with integrity and authenticity.
• Leverages self-awareness to seek feedback from others and reacts positively to constructive criticism.
• Understands and responds to the emotions and behaviors of others.
• Leverages emotional intelligence to influence positive results.
• Balances Stakeholders & Manages Conflict
• Anticipating and balancing the needs of multiple stakeholders and multiple projects.
• Highly prepared and knowledgeable about expectations.
• Delivers fair and flexible response to stakeholder needs.
• Handling conflict situations to resolve effectively and professionally.
• Applies fair decision-making to balance competing interests mediating any points of abrasion.
• Drives Results, Vision, and Purpose
• Ensure daily tasks lead to impactful results that align with Vatica priorities.
• Results-driven champion for Vatica.
• Adjusts plans as needed to ensure effectiveness.
• Profitability focused, persistent in achieving objectives with a positive track record of exceeding performance.
• Manages Ambiguity & Complexity
• Works through situations where factors of direction are not certain.
• Comfortable working through change and can act on decisions without the total picture.
• Researches the root cause of problems and collaborates with multiple sources to solve them.
• Situational Adaptability & Flexibility
• Adapts approach in real time to respond to different situations.
• Thinks quickly and readily adapts behavior in the moment.
• High level of versatility.
• Strategic Mindset
• Considering future possibilities or roadblocks and creating strategies to drive results.
• Anticipates future trends and implications of decision making.

Benefits

• Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar.
• Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded.
• 401k plans – we want to empower you to prepare for your future.
• Room for growth and advancement – we love our employees and want to develop within.
• Comprehensive Medical, Dental, and Vision insurance plans.
• Tax-free Dependent Care Account.
• Life insurance, short-term, and long-term disability.
• Excellent PTO policy (everyone deserves a vacation now and then).
• Great work-life balance environment – We believe family comes first!
• Strong supportive teams – There is always a helping hand when you need it.