[Hiring] Technical Software Implementation Specialist @Fluxx

Role Description

Fluxx is hiring a technical Implementation Specialist to play a critical role on the Customer Onboarding Team. This is a full-time exempt and remote position. Candidates must be located in the United States.

• Become a Fluxx product expert.
• Translate the customer’s business needs into Fluxx solutions leveraging platform functionality.
• Configure the system based on the customer’s needs.
• Execute data migrations (if scoped and in partnership with Data Specialist).
• Create and maintain a strong project timeline and execute against the scope.

What you will be doing:

• Manage the implementation of Fluxx software for multiple customers concurrently, delivering within the project scope and timeline deadlines.
• Navigate and balance competing priorities across multiple projects.
• Collect and confirm product configuration requirements using blueprints, templates, prototyping, business analysis, and process analysis.
• Leverage knowledge of programming languages to meet customer’s requirements and enhance their experience of the platform.
• Utilize stellar project management skills and techniques to ensure scope and timelines are adhered to.
• Oversee the data migration within the project to effectively communicate the process and model as well as complete the technical elements: data readiness, execution, iteration.
• Troubleshoot and facilitate issue resolution, proactively collaborating with team members of other departments (Product, Support, Engineering, etc.).
• Educate customers on how to use purchased software system and personalized system features.
• Communicate with different levels of management regarding project status and needs.
• Be a great communicator, understanding the significance and appropriate use of tone and mediums based on circumstance and audience.
• Track and document everything that happens on the project, then report on it to the project team and stakeholders.

Qualifications

• 3-5 years of professional experience: 1) configuring software solutions, 2) eliciting customer requirements/user stories, and 3) business process analysis.
• Strong familiarity with agile project management principles, tools, and techniques.
• Previous project management experience required.
• Comfortable presenting technical information and leading customer meetings with professionalism and integrity.
• Very strong analytical skills and the expertise to translate user scenarios (or business requirements) into technical solutions.
• Experience and/or understanding of data migration processes and principles.
• Detail-oriented with the ability to multitask, meet deadlines, and quickly process information.
• A track record of being a team player and leader with strong interpersonal skills and a talent for collaboration.
• Problem-solver with a demonstrated ability to overcome challenges with creative solutions.
• Self-motivated, independent worker and thinker with a positive attitude.
• Familiarity with grant management processes is a huge plus.
• Familiarity with CRM and grantmaking software is also a plus (especially Fluxx Grantmaker).
• Familiarity with scripting skills, including CSS/HTML/Liquid/Ruby.
• Passionate about Fluxx’s vision to become THE company that changes philanthropy forever.

Salary

The expected annual base salary for this role is $100,000 - 108,000. The base pay range is subject to change in the future. The successful candidate’s starting salary will be determined based on, but not limited to, (a) location, (b) individual candidate skills and qualifications, and (c) individual candidate experience.

Fluxx is committed to fair and equitable compensation practices. We take a market-based approach to pay which may vary depending on your location.