Technical Lead @PerfectServe
Software Development
Salary usd 50,000 - 55..
Remote Location
Job Type full-time
Posted 1wk ago

[Hiring] Technical Lead @PerfectServe

1wk ago - PerfectServe is hiring a remote Technical Lead. πŸ’Έ Salary: usd 50,000 - 55,000 per year πŸ“Location: Worldwide

Role Description

The Technical Lead supports a portfolio of customers and provides technical expertise to account teams and clients, driving optimization, adoption, and ensuring service excellence. This role delivers tactical day-to-day support, manages escalated issues, and oversees complex configuration changes for all business segments.

  • Provide tactical day-to-day technical support to operational contacts.
  • Understand clinical workflows and apply PerfectServe solutions to improve them.
  • Partner with customer contacts to enhance adoption, train on self-administration best practices, and optimize account configurations.
  • Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with the Support Center.
  • Manage, resolve and document complex and escalated requests and configuration changes.
  • Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools.
  • Contribute to product, process, and best practice documentation.
  • Provide tier-three technical support and collaborate on product feedback and enhancement requests.
  • Investigate and thoroughly document reported technical client concerns.

Qualifications

  • Strong technical expertise and ability to apply PerfectServe solutions in complex environments.
  • Ability to manage multiple tasks and resolve technical issues under pressure.
  • Excellent relationship-building, written, and verbal communication skills.
  • Exceptional customer service mindset with a commitment to exceeding expectations.
  • Adaptability, strong work ethic, and motivation to grow professionally.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 1+ years experience with PerfectServe implementation or support preferred.
  • 2+ years experience supporting SaaS customers or troubleshooting technical workflows.
  • Healthcare or clinical workflow experience preferred.
  • Proficiency in reporting tools (e.g., Looker) is a plus.
  • Ability to travel occasionally (less than 10%).

Benefits

  • Remote first work environment.
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K - with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy.
  • Internal Advancement Opportunities.
Before You Apply
️
worldwide Be aware of the location restriction for this remote position: Worldwide
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Technical Lead @PerfectServe
Software Development
Salary usd 50,000 - 55..
Remote Location
Job Type full-time
Posted 1wk ago
Apply for this position
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worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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