[Hiring] Systems Integration Specialist @NTT DATA

Role Description

We are looking for a skilled Full Stack Application Support Engineer to provide L2/L3 support for critical enterprise applications built on modern web technologies including ReactJS, Node.js, Java/J2EE, and cloud-native platforms. The candidate will be responsible for ensuring application availability, troubleshooting production issues, performing root cause analysis, managing incidents, supporting deployments, and collaborating with development, infrastructure, and business teams.

Key Responsibilities

• Application Support & Incident Management
  • Provide L2/L3 production support for business-critical applications.
  • Monitor application health and proactively identify issues.
  • Troubleshoot application, API, database, and infrastructure-related incidents.
  • Resolve production issues within agreed SLAs.
  • Participate in major incident calls and war-room discussions.
  • Perform Root Cause Analysis (RCA) and implement preventive measures.
  • Coordinate with development, QA, DevOps, and infrastructure teams for issue resolution.
  • Manage service requests, problem tickets, and change requests.
• Full Stack Technical Support
  • Analyze issues across the full technology stack including frontend, backend, APIs, middleware, and databases.
  • Debug ReactJS UI issues such as rendering errors, routing issues, and API integrations.
  • Troubleshoot Node.js services and microservices.
  • Investigate Java/J2EE application issues including memory leaks, thread dumps, and server errors.
  • Analyze application logs and monitoring dashboards for issue diagnosis.
  • Support application deployments and production releases.
• Production Monitoring
  • Monitor application performance using enterprise monitoring tools.
  • Identify bottlenecks and performance degradation.
  • Track system utilization, API response times, batch failures, and service availability.
  • Create alerts, dashboards, and operational reports.
• Stakeholder Management
  • Communicate incident updates to business and technical stakeholders.
  • Participate in client calls and provide status updates.
  • Work closely with onshore clients and business teams.
  • Prepare support documentation and knowledge articles.
• Continuous Improvement
  • Automate repetitive support activities.
  • Improve monitoring and alerting mechanisms.
  • Recommend application stability improvements.
  • Support DevOps and Site Reliability initiatives.

Qualifications

• 6+ years of experience in Application Support and Software Engineering.
• Strong hands-on experience with ReactJS, Node.js, and Java technologies.
• Experience supporting production applications in a 24x7 environment.
• Experience troubleshooting distributed systems and microservices architectures.
• Exposure to cloud platforms and containerized environments.
• Experience working with ITIL-based support processes.

Requirements

• Required Technical Skills - 6-8 Years
  • Frontend Technologies: ReactJS, JavaScript (ES6+), TypeScript, HTML5, CSS3, Redux / Context API, REST API Integration.
  • Backend Technologies (preferable): Node.js, Microservices Architecture, RESTful APIs.
  • Java Technologies (preferable): Core Java (Java 8/11/17), J2EE, Spring Boot, Spring MVC, Spring Security, Hibernate / JPA, Maven / Gradle.
  • Application Servers (any): Apache Tomcat, WebLogic, JBoss/WildFly.
  • Database Technologies: Oracle, SQL Server, PostgreSQL, MySQL.
  • Database Skills: SQL Query Optimization, Stored Procedures, Performance Tuning, Data Analysis.
  • Cloud & DevOps (any): AWS / Azure / GCP, Docker, Kubernetes, CI/CD Pipelines, Jenkins, GitHub / GitLab.
  • Monitoring & Logging Tools (any): Splunk, Dynatrace, AppDynamics, Grafana, ELK Stack, Prometheus.
  • Ticketing & ITSM Tools (any): ServiceNow, Jira, Remedy.
  • Support & Operational Skills: Incident Management, Problem Management, Change Management, Release Support, Production Deployment Support, RCA Preparation, SLA Management, Application Monitoring, Performance Analysis, Log Analysis.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally required benefits.