[Hiring] Systems Integration Developer - Amadeus Automation @Internova Travel Group

Role Description

This role is responsible for creating and maintaining Amadeus driven technology (Smart Flows, Smart Script, Quality Monitor and Concur Compleat) to support multiple servicing platforms within Altour corporate travel. The objective of this role is to support our corporate travel division with creative solutions that increase productivity related to the agent workflow process, end-to-end automation, client services and operational quality assurance. This position reports to the Manager of Automation Development with a high level of communication between departments.

Responsibilities

• Smart Flow and Smart Script Creation and Management
  • Develop effective and efficient automation to provide agents an end-to-end booking solution
  • Weekly script updates which include thorough QA testing of all key scripts
  • Create and maintain documentation
  • Assist in analysis, UAT support, and postproduction support as needed
  • Provide recommendations for optimization of existing automation features, operational processes and capabilities where applicable to promote standardization and efficiency
  • Recommend new solutions and processes needed to meet team, client, reporting & operational goals
• Product Management
  • Work with stakeholders to identify the business needs
  • Determine the best approach for delivery
  • Communicate regularly and effectively on the status of all current projects
  • Respond proactively and in a timely manner, in adherence to department service levels to service requests, project updates and agreed upon requests for information
  • Conduct and/or participate in meetings to provide an overview of systems and integration processes and technology as needed including the preparation of documentation as required
• Providing administrative and technical assistance to training team/operations

Qualifications

• Industry Experience
  • Experience creating Amadeus Smart Scripts, Amadeus Smart Flows, and use of Amadeus Quality Monitor tools
  • Background successfully integrate Smart Scripts with APIs or Databases
  • Proficiency in deployment of solutions to agents
  • Substantial skills and proven working knowledge of Amadeus with an understanding of corporate travel industry standards
• Technical Skills
  • Experience and understanding of version control concepts and practical application of systems
  • Knowledge of the entire Microsoft Office suite of products
  • 3 or more years of Amadeus Automation development
  • Experience using Concur Compleat
  • Bachelor’s degree or equivalent experience
  • Compleat: agency experience
  • Sabre: Scripting, Red Apps programming
  • Amadeus: Smart Scripts, Smart Flows
• Soft Skills
  • Strong teamwork and interpersonal skills
  • Excellent verbal and communication skills
  • Strong organizational skills required to handle multiple projects and priorities simultaneously
  • Must be able to work independently and complete deliverables on time and with the highest level of quality
  • Strong critical thinking skills

Benefits

• Choice of two medical plans and two dental plans
• Vision insurance
• Flexible spending accounts (FSAs)
• Company-paid life insurance and AD&D
• Optional additional life insurance and AD&D
• Disability insurance
• Paid parental leave
• Paid time off
• 401k Plan with company match
• Discounted employee travel options
• Access to LinkedIn Learning webinars and courses
• Discounted pet insurance and auto, home, & renters insurance