[Hiring] Support Engineer, SAP ABAP/BTP @Rimini Street

Role Description

The role of the Support Engineer ABAP / BTP is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting multiple SAP modules for our global clients who use both 4.x and ECC environments.

• Understanding the needs and requirements of the clients by coordinating with their representatives and seeking clarity on every minute detail in order to provide the best possible solution.
• Consulting with professionals from other departments and those working on specific SAP modules such as SAP FI/CO, MM, SD and others to ensure a consistent experience for the various users on the client's side.
• Writing the code using ABAP programming language based on the blueprint provided by the clients and performing regular tests on the usability of the code.
• Ensuring that all programs are completed on schedule as per the client's guidelines and allocating appropriate resources to achieve this.
• Providing technical support to the end users in the form of troubleshooting guidelines and modifications to the system after it has been delivered.
• Design, build, and operate services on SAP BTP (Cloud Foundry/Kyma), including setup of Destinations, Connectivity/Cloud Connector, and XSUAA for secure on-prem to cloud integrations.
• Develop and expose APIs on BTP: design, implementation, and lifecycle management of OData/REST services, including API Management policies (authentication, throttling, masking).
• Implement event-driven integrations using SAP Event Mesh to decouple logistics/production flows and enable near real-time processing.
• Apply modern programming models: deliver cloud services with SAP CAP (Node/Java) and service exposure with ABAP RAP, aligned to ECC data structures.
• Establish CI/CD for SAP development: configure and maintain gCTS/CTS+ pipelines, automated ATC quality checks, code reviews, and transport governance.
• Optimize performance and stability: run SQLM/ST05/SAT traces, tune long-running jobs/interfaces, and document remediations prior to production deployment.
• Harden security and compliance: design role models and AUTHORITY-CHECK strategy; manage secrets and audit logs on BTP; enforce privacy controls in custom apps.
• Integrate with BW/Analytics: collaborate to create/adjust custom extractors, handle delta mechanisms and error recovery; ensure reliable data feeds for reporting.
• Support Brazil localization scenarios: build and troubleshoot integrations for Nota Fiscal (NFe) and tax determination exits/BADIs across SD/MM billing and fiscal flows.
• Own incident response under SLA: triage P1/P2 issues across ABAP + BTP stacks; provide runbooks, root-cause analysis, and preventive actions.
• Drive knowledge transfer: produce technical documentation and deliver KT sessions to support and functional teams; maintain solution and operational guides.
• Stay updated with the latest technological advancements and changes in the world of SAP development through self-training and research work.
• Other job-related duties and responsibilities may be assigned from time to time.

Qualifications

• 5+ years’ experience in the field of ABAP and FIORI programming and SAP modules.
• 5+ years’ experience in BTP (administration and integration skills).
• 3+ years knowledge of SAP systems such as FI/CO, MM and SD is also required.
• Prior experience in object-oriented programming, ABAP lists and other related fields.
• A track record of successful bug-free codes written for clients.
• Hands-on experience with SAP BTP (Cloud Foundry, Destinations, Connectivity, CI/CD pipelines).
• Design and exposure of OData/REST APIs and API Management on BTP.
• Experience with SAP CAP (Node/Java) and ABAP RAP programming models.
• Proven ability to develop and troubleshoot Brazil localization requirements (Nota Fiscal, tax determination, fiscal document processing).
• Advanced performance analysis and optimization using SAP tools (SQLM, ST05, SAT, ATC).
• Collaboration with BW/Analytics teams (custom extractors, ETL routines, error handling).
• Security best practices for ABAP and BTP developments (authorization checks, secrets management, audit logging).
• Experience working in highly customized environments (Z routines, user-exits, enhancements).
• Ability to handle critical incidents and work under SLA-driven environments.
• Proven track record in documentation and knowledge transfer activities (such as KT sessions, producing runbooks, and solution documentation).
• Deep working knowledge and understanding of supporting business processes.
• Analytical, logical problem resolution skills.
• SAP certification(s) preferred.
• Demonstrable history solving complex problems across multiple modules.
• Knowledge of maintenance/patching mechanics and SAP architecture.

Skills

• Good analytical and problem-solving skills to carry out daily functions effectively.
• Superb technical troubleshooting skills; ability to debug code and the tenacity for complex problem solving.
• Passionate focus on customer support and the ability to build long-term, successful working relationships with clients.
• Strong knowledge of key application functionality, tables, and relationships.
• Deep knowledge of SAP customization/extension methodologies.
• Excellent development skills using SAP toolset.
• Excellent interpersonal, presentation, and communication skills – verbal & written.
• Attention to detail and the ability to learn quickly.
• Extreme focus on client satisfaction.
• Demonstrated ability to work independently and as part of a team.
• Ability to work calmly and professionally in high-pressure situations.

Preferred Qualifications

• Extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules, and knowledge of underlying technology.
• Knowledge of any Country Specific Solutions would be an advantage.
• A consulting background, while not mandatory, would be useful.
• Experience with localizations and global implementations would be an advantage.

Education

• Bachelor’s degree in computer science, Information Technology, or a related field.

Language

• Fluency in both English & Portuguese is required.
• Spanish language skills are considered a plus.

Location

• Brazil, remote.