[Hiring] Support Engineer @Atos

About Atos Group

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are looking for a motivated professional to learn, grow and advance in a culture that thrives on shared success, diverse ways of thinking and enables opportunities that can drive your career in new and exciting ways.

Responsibilities:

• Provide expert-level support for SAP NetWeaver Application Server by analyzing and resolving complex technical issues, ensuring high availability and performance.
• Collaborate with other teams to implement sustainable solutions, support system upgrades, and contribute to continuous improvement of the platform’s stability and efficiency.
• Monitor and prioritize customer tickets; perform timely issue resolution and stakeholder communication.
• Troubleshoot performance issues and conduct peer reviews of code and design.
• Handle cases efficiently, delivering solutions that meet SAP product standards and performing appropriate testing.
• Creation of test cases and execution of test automation of all testable backlogs; Execution of unit testing, integration testing, regression testing; fix identified issues.
• Perform Root Cause Analysis reports and plan for permanent solutions.
• Document chronological activities and resolution summary and share internally; Coordinate customer and internal communications, including calls.
• Root cause analysis and action plans for all Cases to eliminate reoccurring.
• Meet all Case-related SLA’s and KPI’s.

Required Skills and Experience:

• 3+ years of experience in software development with Java EE.
• Prior experience with SAP NetWeaver AS Java is considered a strong advantage.
• Strong analytical and problem-solving skills.
• A customer-focused mindset and proactive approach.
• Excellent communication skills – listening, presenting, writing (formal & informal).
• Self-motivated, curious, open-minded, resourceful, and quick to learn.
• Comfortable working independently and as part of a collaborative team.

What We Offer:

• Home office
• Flexible working hours
• Medical care incl. dental care, glasses, etc.
• Life & Disability Insurance
• Food vouchers
• Marriage gift
• Childbirth gift
• Additional paid leave
• Discount for sports cards
• Learning Hub
• Referral bonus

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.