[Hiring] Strategic Field Engineer @Zenity

Role Description

I joined Zenity because of the opportunity to help define a new security category [Agentic AI Security] and work on complex problems alongside a world class team. As a leader, I value ownership, urgency, and direct feedback. Our team operates with high standards and fast pace. To be successful, I expect proactive communication, strong follow-through, and a willingness to step in and solve problems without waiting to be asked.

This role brings a dedicated technical execution layer across our flagship accounts. It bridges Sales Engineering, Customer Success, and Support. You'll drive consistency, responsiveness, and follow-through to ensure we execute reliably and deliver a high-quality customer experience.

• Strong preference for candidates based in Central or Pacific (PST) time zones to ensure alignment with customer and team workflows.

What You’ll Do

• Execute against defined customer outcomes:
• Support flagship accounts by executing technical work aligned to pre-defined goals across adoption, risk reduction, and operational maturity.
• Handle hands-on platform execution:
• Work directly in customer environments to tune detections to ensure alerts are valuable and actionable.
• Support investigations and technical deep dives:
• Assist in analyzing findings and security events by gathering context, enriching signals, and supporting investigation workflows through to resolution.
• Accelerate customer progress:
• Unblock technical challenges and move forward work that requires focused execution but lacks bandwidth across SE, CSM, or Support.
• Own execution continuity across accounts:
• Act as the connective tissue across Sales Engineering, Customer Success, and Support, ensuring follow-ups happen, tasks don’t drop, and work progresses consistently.
• Maintain presence in customer workflows:
• Participate in recurring customer cadences, identify action items, and proactively drive next steps to keep momentum.
• Coordinate across teams:
• Work in lockstep with Sales Engineers, Customer Success Managers, and Support to ensure technical efforts are aligned and progressing efficiently.
• Surface insights from execution:
• Identify experience patterns to provide structured feedback to Product and Engineering.

Qualifications

• 7–10+ years in cybersecurity or adjacent technical roles supporting enterprise environments.
• Strong hands-on ability to work within security platforms, interpret detections and signals, and support investigation workflows.
• Experience collaborating across pre-sales, post-sales, and support functions.
• Ability to operate independently while aligning to broader account strategy set by others.
• Strong attention to detail and execution discipline.
• Comfort working directly with customers in live environments.
• Strong communication and collaboration skills.
• Ownership mindset with accountability for outcomes.
• Experience in high-growth or venture-backed environments.
• Exposure to AI, security, or emerging technologies.
• Strong preference for candidates based in Central or Pacific (PST) time zones to ensure alignment with customer and team workflows.

Interview Process

• Recruiter Screen (30 minutes) – Learn more about Zenity, the role, and your background.
• Hiring Manager Interview (45–60 minutes) – Deep dive into your experience, execution mindset, and how you approach real customer scenarios.
• Cross-Functional Interviews (30 minutes each) – Meet leaders from Sales Engineering, Customer Success, and Support to explore how you collaborate, communicate, and operate across teams.
• Technical / Execution Interview (45–60 minutes) – Walk through hands-on examples of how you troubleshoot, execute, and move work forward in customer environments.
• The process may evolve slightly based on interviewer availability and scheduling.

Company Description

Zenity is the leader in AI Agent Security and the first company to bring an agent-centric security platform to market. As enterprises accelerate AI agent adoption, we are establishing the security framework for how AI agents are secured and governed at enterprise scale.

• We deliver full-lifecycle visibility, governance, detection, prevention, and response for AI agents from build time to runtime, across SaaS, home-grown platforms, and end-user devices.
• Backed by $55M+ in funding, including a $38M Series B with strategic investment from Microsoft’s M12, Zenity is trusted by Fortune 500 enterprises globally.
• Join us in shaping how AI agents are secured at enterprise scale.

Benefits

• Zenity is proud to be an equal opportunity employer.
• We enable enterprises to adopt AI agents securely and at scale, and that starts with building a team that reflects a wide range of perspectives and experiences.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
• We’re committed to creating an inclusive environment where talented people can do their best work, securely, confidently, and with impact.