[Hiring] Staff Software Engineer, Voice AI @Nooks

Role Description

This role involves owning backend infrastructure for real-time audio/video calling to deliver a dialer that scales reliably to 10× volume.

• Architect and improve real-time voice infrastructure (WebRTC/SIP/Twilio)
• Ensure call quality and latency meet SLA targets globally
• Build services for advanced features (call transfers, monitoring, recordings)
• Develop observability and debugging tools for call flows
• Partner with Product/Support to enable new A/V features and fast issue resolution

Qualifications

• 6–10+ years backend/infra engineering with real-time A/V or telephony systems
• Hands-on experience with WebRTC, SIP, Twilio, or similar stacks
• Strong foundation in distributed systems and low-latency infrastructure
• Experience debugging and optimizing QoS (latency, jitter, packet loss)

Benefits

• Base salary range: $250K - $325K annually
• Equity in the form of options
• Comprehensive health, dental, vision, life and disability insurance coverage
• Hybrid work
• Unlimited paid time off

Company Description

Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and Toast, and hundreds more.