[Hiring] Staff Software Engineer @Pindrop

Role Description

As a Staff Software Engineer on the Authentication team, you will set technical direction for the cloud services and infrastructure behind Passport, guiding the team through its continued migration to the cloud platform. You will operate beyond a single service or sprint, leading complex, multi-quarter initiatives that improve the reliability, scalability, performance, and security posture of Authentication's systems.

This is an individual contributor role with broad technical influence and no direct people-management responsibility. You will partner closely with engineering leaders, product, test and research to shape architecture, resolve systemic risks, and turn ambiguous problems into durable solutions. More specifically, you will:

• Define and evolve the technical strategy and architectural direction for Passport's cloud services, spanning multiple subsystems and workflows.
• Lead high-impact, ambiguous initiatives from problem framing and design through implementation, rollout, and operational follow-through, using Go and Python.
• Set technical standards and reusable patterns for cloud-native services across AWS and GCP, including services such as Kinesis, DynamoDB, and S3, with a focus on reliability, scale, and secure production operation.
• Make and communicate consequential tradeoffs involving reliability, scalability, latency, security, cost, and time to market.
• Anticipate systemic risks, identify architectural gaps, and drive mitigation before they affect customers, delivery velocity, or operational stability.
• Partner closely with software engineering, test engineering, research, product teams to align roadmaps and deliver new capabilities.
• Lead technical reviews and facilitate alignment on complex design decisions, migration strategies, and ownership boundaries.
• Participate in incident response for critical systems, translating operational learnings into durable improvements in alerting, runbooks, deployment quality, and service ownership, using modern observability tooling to reduce ticket volume.
• Raise the effectiveness of engineers across the team through mentorship, code reviews, technical guidance, and hands-on collaboration.
• Participate in the team's on-call rotation, including helping cover after-hours alerts as the team expands distributed support coverage.

Qualifications

• You are a systems thinker who can connect architectural decisions to customer impact, business priorities, and long-term engineering health.
• You are an owner who can independently drive work from design through production with strong judgment around performance, scale, and security.
• You are widely trusted to lead complex technical discussions, create alignment, and influence decisions without relying on formal authority.
• You are comfortable operating in ambiguity, making progress with incomplete information, and adapting technical direction as new evidence emerges.
• You communicate complex system behavior, tradeoffs, risks, and decisions clearly to engineers, product, and cross-functional partners.
• You remain calm and accountable during incidents, architectural challenges, and shifting priorities.
• You are invested in helping others grow and bring a mentorship mindset to code reviews, collaboration, and team development.
• You are motivated by authentication, identity, and security-sensitive backend engineering at scale.

Requirements

• 8+ years of professional software development experience building backend services and APIs, or equivalent practical depth.
• Demonstrated Staff-level impact: leading significant technical initiatives across multiple services or domains and delivering measurable outcomes.
• Strong hands-on experience with Go, Python, or similar languages, plus a deep foundation in data structures, algorithms, concurrency, and Linux-based development.
• Deep experience designing and operating cloud-native systems in AWS or GCP, including managed services such as S3, DynamoDB, Kinesis, and IAM.
• Proven ownership of highly available systems, including deployment, monitoring, troubleshooting, incident response, and operational improvement, using CI/CD, Docker, and Kubernetes.
• Experience defining or influencing technical standards, architecture, or roadmaps across team boundaries.
• Strong written and verbal communication skills, including the ability to document decisions and build alignment among stakeholders with different priorities.

Benefits

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO).
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution.
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents.
• One year of diaper delivery for your newest addition to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.