[Hiring] Staff Software Engineer @Pantheon Systems, Inc

Role Description

The Platform Infrastructure Engineering (PIE) team is the foundation that lets every engineering team at Pantheon move fast, safely. We build the patterns, templates, and tools that power a self-service developer experience - and we're responsible for the reliability and observability standards Pantheon's entire internal platform depends on.

We're looking for a Staff Software Engineer with a strong SRE orientation to take our platform reliability practice to the next level. This role exists to change that - establishing Site Reliability Engineering as a first-class discipline within our group and setting the patterns that 15+ engineering teams will use to ship quickly and safely for years to come.

• Focus on building and finalizing our new internal Service Foundation platform.
• Meet strict compliance requirements while making it easier, more reliable, and quicker to ship.
• Long term focus on SRE best practices: formalizing SLO/SLI frameworks, incident response culture, and reliability engineering across the organization.
• Be a technical voice within PIE and across the broader Internal Platform Group.
• Work with adjacent teams to drive alignment and raise the bar.

The new platform runs on Go, GCP primitives (Cloud Run primarily, with GKE being strategically used), Terraform, and a Grafana-centered observability stack.

Pantheon's core values are Trust, Teamwork, Passion, and Customers First. Within engineering, we value collaboration, character, autonomy, and a no-blame culture.

Qualifications

• Deep understanding of SLOs, SLIs, error budgets, toil reduction, and how to operationalize these practices.
• Hands-on expertise with GCP services - Cloud Run, GKE, Cloud SQL, GCP Secret Manager, IAP/IAM, networking.
• Practical experience designing and implementing all three observability pillars (metrics, traces, logs) using Prometheus, OpenTelemetry, and structured logging.
• Strong Terraform skills, including module design for reusability and adoption across teams.
• Security-first thinking applied to networking and identity.
• Experience setting technical direction for a platform or team.
• Ability to articulate reliability risk, architectural decisions, and incident postmortems to both engineers and non-technical stakeholders.

Requirements

• 8+ years building and operating production systems, with significant time spent on infrastructure, SRE, or platform engineering.
• Demonstrated experience implementing SRE practices - SLO frameworks, incident management, on-call culture, and measurable reliability improvements.
• Strong hands-on Go (Go 1.21+); Python as a secondary language.
• Deep, practical experience with GCP - Cloud Run, GKE, IAM, networking, and GCP-native managed services.
• Hands-on experience building and maintaining Terraform modules.
• Solid operational experience with GKE or equivalent Kubernetes platforms.
• Experience with Grafana, Prometheus, and OpenTelemetry in a production environment.
• Practical experience with IAP, IAM, VPC design, and operating within compliance frameworks (SOC 2, PCI DSS, or similar).
• Experience building reusable infrastructure patterns or developer platforms.
• Team mindset: measure success by what your team and the broader organization achieves.

Benefits

• Industry competitive compensation and equity plan.
• Robust vacation package with 28 days of holiday.
• Private medical and dental coverage.
• Life and critical illness insurance.
• Attractive workplace pension scheme.
• Access to Employee Resource Platform.
• Top-of-line equipment.
• Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development.
• Events and activities, both team-based and company-wide, that inspire, educate, and cultivate.