[Hiring] Staff Software Engineer @Opencall

Role Description

As a Staff Software Engineer at OpenCall, you’ll operate as a technical leader within the engineering team. You’ll partner closely with founders, product, and engineering to identify the highest-impact problems, define technical direction, and deliver scalable solutions.

• You’ll work across our realtime voice platform, customer dashboard, agent runtime, and analytics pipeline, balancing product needs with the technical requirements of building reliable AI systems at scale.

Key Responsibilities

• Own critical systems across our realtime voice platform, agent runtime, and infrastructure from design through execution.
• Define architecture, technical direction, and engineering standards for complex projects.
• Partner with product and business teams to identify opportunities and tradeoffs.
• Design and evolve systems capable of supporting 100x growth in traffic and complexity.
• Make high-leverage architectural decisions across our realtime voice platform, agent runtime, customer dashboard, and analytics infrastructure.
• Solve problems involving real-time latency, voice quality, reliability, distributed systems, and operational scale.
• As a technical leader, you’ll raise the engineering bar through mentorship, technical guidance, and strong engineering practices.

Qualifications

• BS or MS degree in Computer Science, Engineering, or a related field.
• 10+ years of software engineering experience, with demonstrated ownership of large-scale systems or complex technical initiatives.

Requirements

• Experience leading technical direction for large, ambiguous projects.
• Track record of designing and scaling production systems.
• Ability to make pragmatic engineering decisions with incomplete information.
• Experience mentoring engineers and improving engineering practices.
• Strong product judgment and ability to balance technical excellence with business impact.
• Proficiency in Python and Typescript.
• Experience building customer-facing applications with modern frontend frameworks (React preferred).
• Strong foundation in computer science fundamentals, including data structures, algorithms, databases, networking, and software design principles.
• Passion for maintainable systems and thoughtful engineering practices.

Soft Skills

• Ownership mindset: Comfortable operating independently, making decisions with limited information, and driving projects from idea to production.
• Strong communication: Clearly communicating technical concepts is an underrated skill.
• Strong product sense: Defining what to build, not just how to build it, is part of the job.
• Ambition: Excited to solve hard technical problems where the right solution is not obvious.

Nice to Haves

• Experience designing and scaling distributed systems and infrastructure in production environments.
• Experience building real-time systems, telephony/SIP infrastructure, video chat platforms, data engineering platforms, or other latency-sensitive applications.
• Experience operating production systems in cloud environments (AWS, GCP, Azure, etc.).
• Experience working in early-stage environments with high autonomy and ambiguous requirements.

FAQ

• What motivates us? We hate bad customer service and the “press 1, press 2” headache. Let’s get end customers what they want without the suffering.
• Company outlook? We have more customers than we can handle. That’s why we need you!
• Can I work from anywhere? We prefer candidates in San Francisco or New York, but are open to exceptional remote applicants.